Assistant Manager Resume Example Chick Fil A Inc.

ASSISTANT MANAGER

Professional Summary

Agile and adaptable team leader with stellar work history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Proactive Assistant Manager that produces high-quality customer service by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach. Proficient team leader delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in cash handling, exceptional customer service and order accuracy. Proactive assistant manager produces high-quality customer service work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach.

Work History

Chick-Fil-A Inc. - Assistant ManagerKeller, TX06/2018 - Current

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Trained team members in successful strategies to meet operational and sales targets.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Supervised team of 25 employees and provided feedback on performance.
Managed 18 team member's successfully in fast-paced environment through proactive communication and positive feedback.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Mentored 15-20-member sales team in applying effective sales techniques and delivering top-notch customer service.
Promoted to Assistant Manager after only 6 months with company.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Provided current employees options for additional training opportunities.
Preparing and delivering catering orders.
Issuing customer refunds if necessary.
Ensuring order accuracy.
Preform quality checks, throughout the day.

Ryan Walters - Family BabysitterKeller, TX12/2016 - Current

Coordinated different types of activities to enhance physical and intellectual development.
Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
Offered positive and nurturing environments to support child social and emotional growth.
Monitored schedules to maintain sleeping, eating and school schedules for children.
Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
Helped children learn how to complete small jobs appropriate for age level.
Maintained updated list of emergency contact information and child's health information to act quickly if emergencies occur.
Fostered close relationships with children by asking about school, friends and hobbies.
Prepared bite-sized snacks and carefully watched young children eat to prevent choking.
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Totaledamount owed to help parents quickly make payments for services.
Took children to extra-curricular activities and on outings to approved locations.
Led indoor and outdoor activities and steered children away from dangers.
Played games and read books to young children, limiting TV and mobile device time.

Jamie Feildhouse - Regular BabysitterKeller, TX03/2013 - Current

Offered age-appropriate, fun and educational activities for children ages 3 to 8.
Discussed any specific child wants, needs and interests with parents.
Checked with parents for any medical issues or special needs.
Accompanied children to parks and remained in attendance for child safety.
Demonstrated empathy and kindness to display positive character traits.
Employed positive reinforcement methods to ensure good behavior.
Provided appealing, nutritious meals and dedicated special attention to food allergy concerns.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
Maintained effective schedule balance between rest periods, active play and instruction.
Used positive reinforcement techniques to promote patience and other good behaviors in children.
Met with parents about daily activities, positive developments and issues.
Kept areas clean, organized and stocked, and sanitized surfaces and toys each day.
Taught children to organize toys, wash hands and clean up after themselves leading by example.
Kept areas clean, organized and stocked, and sanitized surfaces and toys each day.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Helped children develop motor skills in preparation for preschool and kindergarten.
Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Cared for children ages 1 month to 8 years in nurturing and age-appropriate way.
Monitored entrances and exits to maintain safety and organized environments.
Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
Managed safety and security of all children under care.
Kept notes of behavior issues, food served and medications administered to children.

M3 Athletics - CashierSan Antonio , TX05/2015 - 10/2018

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Welcomed visitors to office, communicated arrival to team and managed visit expectations.
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Posted game schedules for tournaments.
Recorded scores on bracket charts as games were completed.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Counted cash in register drawer at beginning and end of shift.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Efficiently processed new orders, completing 300-400+ daily transactions with remarkable accuracy.
Assisted customers by answering questions and fulfilling requests.
Worked with Tournament Director's to complete daily counts and maintain funds security to minimize theft and mismanagement risks.

Skills

Issue resolution
Staff management
Employee performance evaluations

Financial management
Staff supervision
Training

Education

New Direction High SchoolKeller, TXHigh School Diploma

Tarrant County College DistrictFort Worth, TXSome College (No Degree): Nursing

Resume Overview

Companies Worked For:

Chick-Fil-A Inc.
Ryan Walters
Jamie Feildhouse
M3 Athletics

School Attended

New Direction High School
Tarrant County College District

Job Titles Held:

Assistant Manager
Family Babysitter
Regular Babysitter
Cashier

Degrees

High School Diploma
Some College (No Degree) : Nursing

Assistant Manager Resume Example

Resume Score: 80%

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