Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Forward-thinking team player with 16 years of Federal Service. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Excellent organizational and crisis management skills. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Demonstrates strong attention to detail. Offering hardworking mentality, and history of success, coordinating and monitoring operations across various areas. Energetic professional with great poise. Well-trained in communication skills, and a diversified approach to meet the needs of internal and external customers. Agile and adaptable team leader with stellar work history, motivational approach and upbeat nature. Skilled, organized approach to handle daily planning, scheduling and customer service requirements.

  • Strong work ethic characterized by honesty, integrity and proven leadership ability
  • MS Office proficient
  • Highly qualified at maintaining office records
  • Strong attention to detail
  • Exceptional communication and interpersonal skills
  • Talent for generating support and cooperation of co-workers, maximizing talents to achieve management goals
  • Office management experience
  • Strict Adherence to policies and procedures
  • Ability to prioritize work load, handle multiple tasks and work independently
  • Handles stressful situations with poise, and professionalism
  • Navy Ombudsman Training
Work History
Assistant Manager, 06/2014 - Current
Tractor Supply Sweetwater, TX,
  • Submit reports to senior management to aid in business decision-making and planning.
  • Manage 20+ team members successfully in fast-paced environment through proactive communication and positive feedback.
  • Train team members in successful strategies to meet operational and sales targets.
  • Provide current employees options for additional training opportunities and job satisfaction.
  • Coach team on effective upselling and cross-selling methods.
  • Offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generate repeat business through exceptional friendly, knowledegeable customer service.
  • Created spreadsheet for inventory control, and merchandising, dramatically increasing operational efficiency.
  • Manage inventory to restore back stock, control costs and maintain product levels to meet customer needs.
  • Execute opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitor cash intake, verify and count money, make deposits, balance tills, adjust employee time cards, in accordance with Dominos bookkeeping practices.
  • Help with planning schedules and delegating assignments to meet coverage needs.
  • Communicate with other managers to maintain transparency and fluidity.
  • Keep work areas clean, organized and safe to promote efficiency and team safety.
  • Exercise State, Local and OSHA, (Occupational Safety and Health Administration), regulations.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Advanced to key-holder and assistant manager-in-charge.
NAF GSE-3 Assistant TRNG & Curriculum Specialist, 03/2012 - 08/2014
MWR Navy Child And Youth Programs City, STATE,
  • Utilized vast knowledge of ages and stages of children, to meet the needs of over 370+ children, ages 6 weeks old to 18 years old.
  • Implemented training for 60+ Child and Youth staff, 9 support staff and 8 Supervisory positions in accordance to strict OPNAV, CNIC, Region and Local Instruction.
  • Trained and mentored new personnel hired with basic OPM information, Positive Guidance Techniques, Chain of Command Hierarchy, CNIC, Region and Local Policies, and Child Abuse Reporting Procedures to fulfill various roles.
  • Oversaw, read, and approved weekly and monthly lesson plans for 17 classrooms.
  • Ensure the guiding principles and mission statement of NAEYC (National Association for the Education of Young Children), and COA (Council on Accreditation), are being adhered to.
  • Appropriately allocated resourced budgets, inventories, training support and team building materials to increase overall productivity.
  • Created, submitted and maintained limits of a yearly office supply budget for 3 buildings, following strict NAF, (Non appropriated Funds), spending protocol.
  • Identified employees with specific skill sets to recommend for promotions or raises, increasing internal hiring, saving the Navy, thousands in training fees.
  • Established, created and implemented individual training requirements and goals for each employee with a timeline for completion.
  • Coordinated monthly training workshops for all employees.
  • Identify children with special needs, communicate with parents, retrieved services required to further promote the child's individual care.
  • Collaborate with MFLC (Military Family Life Consultant), in specialized training needs for employees.
  • Strong working knowledge of Special Needs Review Board Program and KIT Program (Kids Included Together).
  • Substantial working knowledge of the K.I.T. (Kids Included Together), Program.
  • Organized mandatory quarterly PIB (Parent Information Board), meetings.
  • Complied with CRIMP safety and hazardous material handling, storage regulatory requirements and internal procedures.
  • Alternate building manager for 2 years, familiar with Public Works protocol.
  • Investigated and resolved internal and external complaints to foster exceptional customer service satisfaction.
  • Conducted monthly, office management and emergency preparedness drills.
  • Adhered to established policies, procedures and compliance for highly sat/outstanding surprise audit ratings.
  • Developed standard operating procedures (SOP's), and document workflow charts.
  • Conducted job interviews as part of a panel, and made recommendations for vacancies.
  • Devoted special emphasis to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Child Development Program Assistant, NAF-02, 03/2009 - 03/2012
Morale Welfare And Recreation, SUBASE New London City, STATE,
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Planned and managed learning-focused, imaginative and play-oriented activities for approximately 60 children.
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Kept areas clean, organized and stocked, and sanitized surfaces and toys each day.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
  • Managed safety and security of all children under care.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
  • Met with parents, supplied daily grams about activities, positive developments and any issues.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
Social Services Assistant GS-0186-07, 03/2000 - 07/2002
USN Barbara Ross City, STATE,
  • Created and managed knowledge base to offer customers immediate informational access to classes, and services offered.
  • Organized quarterly retirement seminars for all branches of the military. Inviting subject matter experts from; The Housing Office, Personal Property Office, Veterans Administration, SBP Officer (Survivor Benefit Plan), Required TAP (Transition Assistance Program), Class, for all members exiting the military.
  • Conducted weekly required TAP and D-TAP (Disability Transition Assistance Program), classes at SUBASE NLON.
  • Accurately and timely recorded service members classes on database.
  • Reviewed service member's resumes giving feedback on current practices, helping to tailor resumes for job acquisition.
  • Kept up-to-date data base of available jobs, to match military members expertise to current job availabilities.
  • Developed individual time-lines with service members to execute a smooth transition from military to civilian life.
  • Networking with various state Department of Labor Offices, to keep current job availabilities.
  • Created "mock interviews", inviting actual hiring agents, giving military members exposure to civilian hiring practices.
  • Coached service members, on appropriate civilian attire for job interviews, called "Dress for Success".
  • Administered personality testing to help service members decide their next career goals.
: Early Childhood Education , Expected in 02/2012
Child Development Associates - Washington D.C.,

Technical - Occupational Certificate

Obtained my CDA Associates, through positive professional development, maintaining an outstanding level of care with the children within my care. Keeping abreast on current trends, following NAEYC (National Association for the Education of Young Children), protocol and guidance and genuinely having a passion for working with children.

: Early Childhood Special Education, Expected in
Three Rivers Community College - Norwich, CT

33 Credits earned towards a Early childhood Special Education Degree 5/1998 GPA-3.95

High School Diploma: , Expected in
Northampton Area High School - Northampton, PA

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School Attended

  • Child Development Associates
  • Three Rivers Community College
  • Northampton Area High School

Job Titles Held:

  • Assistant Manager
  • NAF GSE-3 Assistant TRNG & Curriculum Specialist
  • Child Development Program Assistant, NAF-02
  • Social Services Assistant GS-0186-07


  • Some College (No Degree)
  • High School Diploma

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