LiveCareer-Resume

assistant manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

In my current role as Assistant Manager I am a results-driven professional focused on monitoring selling specialist's performance to achieve and exceed sales goals. My leadership style is supportive, consistent, collaborative, with an open door for communication always. Being a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills is where I thrive. My experience allows me to quickly making positive decisions to drive business successfully. My focus on using training, monitoring and morale-building techniques to maximize employee engagement and performance is key to employee happiness and strong employee-client relationships.

Skills
  • Technical Proficiency
  • Employee Development
  • Team Leadership
  • Product and Service Knowledge
Experience
Assistant Manager , 05/2018 - Current
Coffee And Bagel Brands Oceanside, CA,
  • Mentors both front and back of house staff to enhance skills and achieve daily targets, using hands-on and motivational leadership style.
  • Collaborates with store director to launch and execute store events, contests, and develop strategies for maximizing sales.
  • Adhere to and implement company policies and procedures allow for optimal operational standards across departments.
  • Maintains employee PTO and writes monthly schedule, timekeeping edits, oversees the online appointment booking system.
  • Welcomes new employees by guiding the training processes following the company's onboarding protocol.
  • Responsible for writing half of the annual employee performance evaluations and delivered to each employee in partnership with the Director.
  • Assisted with annual budget preparation and supported the Store Director in managing incoming reports to prepare for Budget analysis calls.
  • Learned all aspects of the current employer's business from ground-up to fully understand every operational facet and contribute to long-term business success.
  • Manages all responsibilities positively and successfully upon Store Director's absence.
  • Completes an extensive End of Month report each month sharing boutique results against budget and last year, KPI's, client capture rates, events, employee success stories to share with our team, all store management and senior management.
Assistant Color Director, 10/2009 - 07/2022
Caliva Brisbane, CA,
  • Built strong client relationships through clear communication, consistency, and relationship building.
  • Mentored apprentices through Vidal Sassoon's training, testing, and onboarding program as well as industry best- practices and people skills courses.
  • Taught creative courses to industry professionals both in San Francisco and London.
  • Designed a creative presentation in chosen thematic every two years to showcase skillset, creativity, collaboration and direction given to stylist.
  • Participated in collection launches both learning and educating.
  • Built strong referral network to generate new business opportunities.
  • Managed schedules by completing work according to client requests and on time.
Selling Supervisor, 09/2016 - 05/2018
Caliva Chula Vista, CA,
  • Achieved monthly and annual goals and quotas through suggestive selling, storytelling, product awareness and knowledge of current seasonal offerings and strategic customer cultivation through follow-up of thank you emails and letters.
  • Maintained Fashion Accessories Metier in KOP.
  • Guided and mentored peers through complicated sales, exchanges and returns, and difficult client experiences to achieve positive end results.
  • Supported team members by assisting with metier work, preparing large sales for pickup/delivery, closing sales with customers on days off.
  • Maintained inventory accuracy by participating in cycle counts, reconciliation, and store inventory.
Selling Supervisor, 08/2010 - 09/2016
Hermes Of Paris City, STATE,
  • Began my retail career in SF as a Selling Specialist. After six months, I was promoted to Selling Supervisor.
  • Assisted with opening and closing procedures, high value daily counts, floor walk-throughs and restocking, cash deposits and float orders.
  • Maintained the Belt, Art De Vivre, and Women's Silk Metiers during my employment.
  • Assisted with all aspects of inventory, cycle counts, and reconciliation.
  • Achieved and exceeded sales goals set in place.
  • Participated in store events, contests, and outreach to drive business.
  • Attended Gala's and social city events to maintain professional relationships and develop new contacts.
  • Maintained client book though the company's CRM system.
Education and Training
: Special Education, Expected in
-
Kutztown University of Pennsylvania - Kutztown, PA
GPA:
Status -
Certifications
  • International Business Conference with Hermes in Singapore- 2014
  • Vendous for Silk Metier for Spring/Summer & Autumn/Winter 2016 Collection in Paris- 2016
  • Ken Blanchard Situational Leadership Training - 202
,

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Resume Overview

School Attended

  • Kutztown University of Pennsylvania

Job Titles Held:

  • Assistant Manager
  • Assistant Color Director
  • Selling Supervisor
  • Selling Supervisor

Degrees

  • Some College (No Degree)

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