assistant manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


    Built a team of 45+ employees and team leads to produce increased sales results in a $7 million store as well as increased customer loyalty through our credit program bringing my location to the top of our district.

  • Recruiting and Interviewing
  • Staff Supervision
  • Employee scheduling
  • Training
  • Strategic Planning
  • Critical thinking
  • Detail-oriented
Work History
Assistant Manager, 2013 to 2021
Planet FitnessKingston, NY,
  • Increased sales by driving operational efficiencies and building excellent rapport with team.
  • Established and optimized schedules and delegated assignments to meet coverage and service demands within limited budget.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales through knowledge of customer preferences.
  • Mentored 45+ member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Reviewed sales and distribution reports to determine correct merchandising decisions were executed.
  • Utilized KPI and training techniques to reduce shrink year over year continuously for 4 years.
Merchandise Coordinator, 1998 to 2013
Do It Best CorpLexington, SC,
  • Supervised departmental employees.
  • Merchandised new stock and verified products appeared at correct locations in proper quantities to appeal to customers and drive sales.
  • Conferred with store managers to obtain information about customer needs and preferences.
Retail Merchandising Associate, 1996 to 1998
Signature Retail ServicesTemple, TX,
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Reported potential conflicts or issues to maximize sales and reduce shrink.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Employing conflict resolution skills when problems arose.
Bachelor of Science: Business, Expected in 05/2017
Capella University - Minneapolis, MN
  • Member of Delta Mu Delta
  • Graduated with 4.0 GPA
  • Graduated summa cum laude

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Resume Overview

School Attended

  • Capella University

Job Titles Held:

  • Assistant Manager
  • Merchandise Coordinator
  • Retail Merchandising Associate


  • Bachelor of Science

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