Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Built a team of 45+ employees and team leads to produce increased sales results in a $7 million store as well as increased customer loyalty through our credit program bringing my location to the top of our district.
Due to sudden the departure of store manager, I acted in this role during a busy holiday season. During this time I was able to increase sales and improve customer service as well as exceed targets for loyalty program and maintain training and staffing at a suitable level.
From 2015-2016, I acted as the company liaison during a major construction and renovation of our store's mall location. Attending weekly meetings with contractors and mall management to properly plan and schedule contractors and staff to ensure limited disruptions to the business. Information was communicated to senior management to ensure the priorities of the business would be properly communicated.
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