Assistant Manager resume example with 6 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Results-focused Supervisor offering 7 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Skills
Recruiting and Interviewing
Staff Supervision
Employee scheduling
Training
Sales
Product Inventory Counts
Markdown Procedures
Pricing controls
Price tagging and shelf labeling
Stocking and replenishing
Seasonal campaigns
Planogram design
Following veterinary protocol
Companion animal adoption process
Extensive knowledge of animals
Maintaining safety protocols
Staff supervision
Inventory management
Merchandising operations
Good telephone etiquette
POS Systems
Point of Sale Knowledge
Liquor Law Compliance
Identification Checks
Cash Drawer Management
Drawer Management
Bagging and Packaging
Merchandise Restocking
Product and Service Sales
Cash Register Operation
ID Verification
Refund Handling
Maintaining Store Appearance
Product Restocking
Customer assistance
Money handling
Education
Pinole Valley High SchoolPinole, CAExpected in 05/2011 – –High School Diploma : - GPA:
Work History
Murphy Usa, Inc. - Assistant Manager Henderson, KY, 09/2020 - Current
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Mentored 12-member sales team in applying effective sales techniques and delivering top-notch customer service.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Analyzed inventory trends to order appropriate stock quantities.
Managed and engaged with staff during daily duties to monitor performance and adherence to policies and training.
Drove sales through companion animal adoptions and related product recommendations.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Educated staff on strategies for handling difficult customers and challenging situations.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assisted customers with locating and choosing merchandise in any store department.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Boosted sales rates 90% by checking for and locating requested items in inventory system.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Marked-down clearance items and relocated merchandise to proper store areas.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Submitted reports to senior management to aid in business decision-making and planning.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Assisted customers by answering questions and fulfilling requests.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.