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Assistant Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Results-focused Supervisor offering 7 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Skills
  • Recruiting and Interviewing
  • Staff Supervision
  • Employee scheduling
  • Training
  • Sales
  • Product Inventory Counts
  • Markdown Procedures
  • Pricing controls
  • Price tagging and shelf labeling
  • Stocking and replenishing
  • Seasonal campaigns
  • Planogram design
  • Following veterinary protocol
  • Companion animal adoption process
  • Extensive knowledge of animals
  • Maintaining safety protocols
  • Staff supervision
  • Inventory management
  • Merchandising operations
  • Good telephone etiquette
  • POS Systems
  • Point of Sale Knowledge
  • Liquor Law Compliance
  • Identification Checks
  • Cash Drawer Management
  • Drawer Management
  • Bagging and Packaging
  • Merchandise Restocking
  • Product and Service Sales
  • Cash Register Operation
  • ID Verification
  • Refund Handling
  • Maintaining Store Appearance
  • Product Restocking
  • Customer assistance
  • Money handling
Education
Pinole Valley High School Pinole, CA Expected in 05/2011 High School Diploma : - GPA :
Work History
Murphy Usa, Inc. - Assistant Manager
Henderson, KY, 09/2020 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Mentored 12-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Petco - Companion Animal Department Manager
Holyoke, MA, 08/2015 - 09/2020
  • Analyzed inventory trends to order appropriate stock quantities.
  • Managed and engaged with staff during daily duties to monitor performance and adherence to policies and training.
  • Drove sales through companion animal adoptions and related product recommendations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Boosted sales rates 90% by checking for and locating requested items in inventory system.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Assisted customers by answering questions and fulfilling requests.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Sage Hospitality Resources, Llp - Stocker
Nashville, TN, 05/2015 - 08/2015
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Checked packages and merchandise for damage and notified vendors.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Changed sales floor signs to show current pricing and support product promotions.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Performed inventory control, such as counting and stocking merchandise.

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Resume Overview

School Attended
  • Pinole Valley High School
Job Titles Held:
  • Assistant Manager
  • Companion Animal Department Manager
  • Stocker
Degrees
  • High School Diploma

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