assistant manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Agile and adaptable Manager with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Skills
Recruiting and Interviewing
Staff Supervision
Cost Control
Project Management
Consulting
Budgeting
Employee scheduling
Training
Work History
Assistant Manager, 01/2018 to Current Murphy Usa, Inc. – Horn Lake, MS,
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Mentored 30+-member sales team in applying effective sales techniques and delivering top-notch customer service.
Monitored security and handled incidents calmly.
Increased sales from $Amount to $Amount by driving operational efficiencies and building excellent customer rapport.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Increased sales revenues by Number% over Timeframe by promoting complementary products and educating customers about store promotions.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Mentored Number-member sales team in applying effective sales techniques and delivering top-notch customer service.
Reduced financial discrepancies Number% by monitoring monetary transactions, including credit card sales and deposits.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Bartender, 05/2016 to 01/2018 Uncle Julio's – Durham, NC,
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Generated higher ticket averages by training 20+ employees on suggestive up-selling techniques.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Manager, 02/2011 to 05/2017 Jones Lange Lasalle Inc. – Tucson, AZ,
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Cross-trained existing employees to maximize team agility and performance.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Applied customer feedback to develop process improvements and support long-term business needs.
Recorded inventory sales into organization's weekly income report.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Developed and maintained relationships with regular customers and suppliers through continual communication and hardwork.
Manager, 09/1990 to 01/2010 L&T Infotech – San Antonio, TX,
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Evaluated report data to proactively adjust and enhance restaurant operations.
Cross-trained existing employees to maximize team agility and performance.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Applied customer feedback to develop process improvements and support long-term business needs.
Recorded inventory sales into organization's weekly income report.
Delivered feedback to decision-makers regarding employee performance and training needs.
Developed and maintained relationships with our regular customers and suppliers through continual communication and hardwork.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Conducted monthly inventories of raw materials and components on work floor.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Education
Associate Of Applied Science: Biology, Expected in 05/1979 to Rose State College - Midwest City OK, GPA:
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