Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Energetic Sales Associate with solid understanding of customer service/retail industry. Excellent customer service, communication and listening skills with cash management and POS systems experience. Talented SalesAssociate effective at multi-tasking and maintaining friendly attitude under pressure. Friendly and enthusiastic Customer Service & Sales Advisor with 5 + years of specialization in the Automotive Industry. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Verified amount of cash in the cash drawer against the day's receipts.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Monitored employee performance and developed improvement plans.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Submitted reports to senior management to aid in business decision-making and planning.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Coached team on effective upselling and cross-selling methods.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Trained team members in successful strategies to meet operational and sales targets.
Provided current employees options for additional training opportunities.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Onboarded new employees, including training, mentoring and new hire documentation.
Attended monthly sales meetings and reported pertinent information to employees.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Assessed workloads to meet seasonal fluctuation needs.
Tire & Service Advisor, 10/2015 - 03/2018 Goodyear Tire & Service – City, STATE,
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Solicit sales of new or additional services or products.
Rotate, test, and repair or replace tires.
Clean parking areas, offices, restrooms, or equipment and remove trash.
Check air pressure in vehicle tires; and levels of fuel, motor oil, transmission, radiator, battery, and other fluids; and add air, oil, water, or other fluids, as required.
Maintain customer records and follow up periodically with telephone, mail, or personal reminders of services due.
Sell and install accessories, such as batteries, windshield wiper blades, fan belts, bulbs, or headlamps.
Test and charge batteries.
Maximized efficiency by coordinating changing and rotating of tires.
Located and fixed tire flats with compounds or physical patches.
Food Service Worker/ Memberships Sales Associate/ Tire Technician/ Tire Sales Associate, 03/2011 - 09/2015 Sam's Club – City, STATE,
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and
managers.
Maintained high standards of customer service during high-volume, fast-paced operations.
Built loyal clientele through friendly interactions and consistent appreciation.
Handled currency and credit transactions quickly and accurately.
Strictly followed all cash, security, inventory and labor policies and procedures.
Set up new accounts, established customer credit, and set up payment methods.
Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Answered customers' questions regarding products, prices and availability.
Emphasized product features based on analysis of customers' needs.
Wrote sales contracts for orders obtained and submitted orders for processing.
Maintained friendly and professional customer interactions at all times.
Completed company leadership training program.
Communicated effectively with customers on future problems and repairs that might need to be
addressed.
Reviewed work orders and discussed them with supervisors.
Interfaced with management and colleagues in professional manner.
Upheld top-quality workmanship and excellent customer service.
Managed and maintained the necessary level of supplies in shop.
Education and Training
High School Diploma: , Expected in - Norco High School - Norco, CA GPA:
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