Assistant Manager Resume Example
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ASSISTANT MANAGER
Summary
Energetic Sales Associate with solid understanding of customer service/retail industry. Excellent customer service, communication and listening skills with cash management and POS systems experience. Talented SalesAssociate effective at multi-tasking and maintaining friendly attitude under pressure. Friendly and enthusiastic Customer Service & Sales Advisor with 5 + years of specialization in the Automotive Industry. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Skills
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Experience
April 2018
to
March 2020
Checkers Drive-In Restaurants, Inc.Brentwood , NYAssistant Manager
- Verified amount of cash in the cash drawer against the day's receipts.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored employee performance and developed improvement plans.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Submitted reports to senior management to aid in business decision-making and planning.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Coached team on effective upselling and cross-selling methods.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Provided current employees options for additional training opportunities.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Attended monthly sales meetings and reported pertinent information to employees.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assessed workloads to meet seasonal fluctuation needs.
November 2015
to
March 2018
Goodyear Tire & ServiceCity , STATETire & Service Advisor
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Solicit sales of new or additional services or products.
- Rotate, test, and repair or replace tires.
- Clean parking areas, offices, restrooms, or equipment and remove trash.
- Check air pressure in vehicle tires; and levels of fuel, motor oil, transmission, radiator, battery, and other fluids; and add air, oil, water, or other fluids, as required.
- Maintain customer records and follow up periodically with telephone, mail, or personal reminders of services due.
- Sell and install accessories, such as batteries, windshield wiper blades, fan belts, bulbs, or headlamps.
- Test and charge batteries.
- Maximized efficiency by coordinating changing and rotating of tires.
- Located and fixed tire flats with compounds or physical patches.
April 2011
to
October 2015
Sam's ClubCity , STATEFood Service Worker/ Memberships Sales Associate/ Tire Technician/ Tire Sales Associate
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Handled currency and credit transactions quickly and accurately.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Set up new accounts, established customer credit, and set up payment methods.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Answered customers' questions regarding products, prices and availability.
- Emphasized product features based on analysis of customers' needs.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Maintained friendly and professional customer interactions at all times.
- Completed company leadership training program.
- Communicated effectively with customers on future problems and repairs that might need to be addressed.
- Reviewed work orders and discussed them with supervisors.
- Interfaced with management and colleagues in professional manner.
- Upheld top-quality workmanship and excellent customer service.
- Managed and maintained the necessary level of supplies in shop.
Education and Training
Norco High SchoolCity, StateHigh School Diploma
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Resume Overview
School Attended
- Norco High School
Job Titles Held:
- Assistant Manager
- Tire & Service Advisor
- Food Service Worker/ Memberships Sales Associate/ Tire Technician/ Tire Sales Associate
Degrees
- High School Diploma
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