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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

Energetic Sales Associate with solid understanding of customer service/retail industry. Excellent customer service, communication and listening skills with cash management and POS systems experience. Talented SalesAssociate effective at multi-tasking and maintaining friendly attitude under pressure. Friendly and enthusiastic Customer Service & Sales Advisor with 5 + years of specialization in the Automotive Industry. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer and Personal Service Critical Thinking
  • Service Orientation Time Management
  • Complex Problem Solving Sales and Marketing
  • Telecommunications Active Listening
  • Billing
  • Contracts
  • Credit
  • Critical Thinking
  • Excellent customer service
  • Fast
  • Inventory
  • Leadership training
  • Listening
  • Marketing
  • Mail
  • Money
  • Oil
  • Policies
  • Problem Solving
  • Reading
  • Repairs
  • Safety
  • Sales
  • Telecommunications
  • Time Management
Experience
April 2018
to
March 2020
O'Reilly's Auto PartsGoodyear, AZAssistant Manager
  • Verified amount of cash in the cash drawer against the day's receipts.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored employee performance and developed improvement plans.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Coached team on effective upselling and cross-selling methods.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Provided current employees options for additional training opportunities.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assessed workloads to meet seasonal fluctuation needs.
November 2015
to
March 2018
Goodyear Tire & ServiceLitchfield Park, AZTire & Service Advisor
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.
  • Rotate, test, and repair or replace tires.
  • Clean parking areas, offices, restrooms, or equipment and remove trash.
  • Check air pressure in vehicle tires; and levels of fuel, motor oil, transmission, radiator, battery, and other fluids; and add air, oil, water, or other fluids, as required.
  • Maintain customer records and follow up periodically with telephone, mail, or personal reminders of services due.
  • Sell and install accessories, such as batteries, windshield wiper blades, fan belts, bulbs, or headlamps.
  • Test and charge batteries.
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Located and fixed tire flats with compounds or physical patches.
April 2011
to
October 2015
Sam's ClubSurprise, AZFood Service Worker/ Memberships Sales Associate/ Tire Technician/ Tire Sales Associate
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Handled currency and credit transactions quickly and accurately.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Answered customers' questions regarding products, prices and availability.
  • Emphasized product features based on analysis of customers' needs.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Maintained friendly and professional customer interactions at all times.
  • Completed company leadership training program.
  • Communicated effectively with customers on future problems and repairs that might need to be addressed.
  • Reviewed work orders and discussed them with supervisors.
  • Interfaced with management and colleagues in professional manner.
  • Upheld top-quality workmanship and excellent customer service.
  • Managed and maintained the necessary level of supplies in shop.
Education and Training
Norco High SchoolNorco, CAHigh School Diploma
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Resume Overview

Companies Worked For:

  • O'Reilly's Auto Parts
  • Goodyear Tire & Service
  • Sam's Club

School Attended

  • Norco High School

Job Titles Held:

  • Assistant Manager
  • Tire & Service Advisor
  • Food Service Worker/ Memberships Sales Associate/ Tire Technician/ Tire Sales Associate

Degrees

  • High School Diploma

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