LiveCareer-Resume

assistant manager resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Detail-oriented Assistant Manager offers more than 1-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Skills
  • Product and service knowledge
  • Customer relations
  • Customer rapport
  • Time Management
  • Team Supervision
  • Complex Problem Solving
  • Scheduling and Coordinating
  • Employee Development
  • Verbal and Written Communication
  • Team Leadership
  • Employee Coaching and Motivation
  • Training and Development
Education and Training
Londonderry Senior High School Londonderry, NH Expected in 06/2020 High School Diploma : - GPA :
  • Student Activities Member, 2016
  • Cornerback for different Londonderry football programs from 2010 to 2017
Manchester School of Technology Manchester, NH Expected in 06/2020 : Public Safety - GPA :
  • Attended and completed Youth Leadership Academy out of Manchester PD while attending MST for Public Safety in 2019.
  • Assisted Manchester SWAT with Crisis Response Training on multiple occasions.
Experience
Cinemark - Assistant Manager
Kenosha, WI, 02/2023 - Current
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Worked with numerous new employees to teach company procedures and process.
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.
Riceland Foods - Shift Supervisor
Waldenburg, AR, 01/2022 - 02/2023
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Reinforced rules to promote superior employee performance.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Checked orders for quality and completeness.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Jumped into position and helped production/ order taking whenever needed.
  • Pulled frozen product from freezer and made sure it was dated and made sure FIFO was done properly.
  • Completed daily temp logs to ensure food quality was up to ecosure standards
  • Made sure all food out of the walk in that was prepped was dated and stored correctly
  • Overlooked and double checked all employees closing tasks to ensure they were done to company standards
Cinemark - Assistant Manager
Kirkland, WA, 11/2019 - 01/2022
  • helped to train new employees on making products, helping customers, taking orders, and much more.
  • Managed shifts and oversaw the employees to make sure everything ran smoothly and as it’s supposed to go.
  • Maintained a clean and safe work environment.
  • Helped to maintain inventory by counting it and putting it away.
  • Managed the cash register, communicated with the customers, and ran the sales floor
  • Successfully helped appease customer complaints
  • Cooked the product and quality checked it to make sure it was up to or with company standards.
  • Made sure company policy was followed such as uniform, professional etiquette, and getting things done in a timely manner.
  • Logged driver info such as their mileage, tips, and other stuff.
  • Kept track of the money in the store by counting the register and logging how much we were positive or negative on a daily basis.
  • Made sure no expired food and or drink was being sold
  • Closed the store most days of the week
Ingles Markets, Incorporated - Garden Center Associate
Liberty, SC, 04/2019 - 11/2019
  • Helped customers select optimal plants, tools and accessory purchases for specific needs.
  • Maintained well-stocked, organized and attractively merchandised garden items.
  • Kept stock healthy by watering on-schedule and deadheading flowers to promote additional blooms.
  • Managed customer orders smoothly, including processing payments and helping with bulky or heavy loads.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Put together furniture and displays for the purpose of customer orders and or selling
Accomplishments
  • Promoted from Customer Service Rep to shift runner, in less than 12-months
  • Promoted from Shift Runner to Assistant Manager, in less than 12-months
  • Consistently maintained high customer satisfaction ratings.
  • Currently up for promotion to Assistant Manager from Shift Supervisor in less than 12 months
  • Serv Safe Certified

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Resume Overview

School Attended

  • Londonderry Senior High School
  • Manchester School of Technology

Job Titles Held:

  • Assistant Manager
  • Shift Supervisor
  • Assistant Manager
  • Garden Center Associate

Degrees

  • High School Diploma

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