SEARCH

Assistant Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
ASSISTANT MANAGER
Skills
  • Customer rapport
  • Customer relations
  • Time Management
  • Project management abilities
  • Driven
  • Self taught
  • Need a permanent job I love
  • Would like to work from home
  • Knowledgeable
  • Professional attitude
  • People skills
  • Sales monitoring
  • Strategic Planning
  • Complete tasks given
  • Not afraid to ask for help
Education and Training
05/1998
High School Diploma
South Doyle High School Knoxville , TN
Summary

Attentive [Job Title] with [Number] years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Enthusiastic Assistant Manager offers over [Number] years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about retail operations and best practices to maintain effective operational output.

Forward-thinking [Job Title] with proven history of leadership, planning and problem solving. Adept collaboration with [Job title] to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Motivated [Job Title] brings more than [Number] years of [Area of expertise] experience. Efficient assessment of customer needs and product and service cultivation. Resourceful understanding of leadership and multi-tasking needs. Dependable staff evaluation to streamline operations.

Service-driven professional with [Number]-year background in [Industry] sector. Personable and reliable desiring opportunity to use [Skill] and [Skill] in busy environment.

Forward-thinking [Job Title] proficient in generating high-quality [Type] work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality.

Experience
Assistant ManagerKirklands home design | Knoxville , TN05/2020 - Current
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Completed inventory audits to identify losses and project demand.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Assisted [Job title] in evaluating employee performance and cultivating improvement initiatives.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Dispatcher Office AssistantMedline express services | Knoxville , TN07/2013 - 08/2019
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
  • Answered approximately [Number] phone calls daily and pleasantly welcomed visitors to office.
  • Oversaw WFM and staff scheduling to keep office operations smooth and efficient.
  • Maintained positive working relationship with fellow staff and management.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Received and screened high volume of internal and external communications.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Routed agreements, contracts and invoices through signature process.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Delivery Driver at Medline Express Medline express/ ATC | Knoxville , TN08/2012 - 08/2019
  • Completed order forms and collected payments to keep customer accounts current.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Exceeded productivity goals by [Number]% through effective routing and planning.
  • Coordinated with [Job title] to get delivery route information and changes.
  • Verified sales orders before loading and unloading merchandise.
  • Navigated and operated [Number]-foot truck to deliver [Number] deliveries per day.
  • Avoided delivery delays by carefully planning best routes with GPS.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Verified loads against shipping papers.
  • Collected and tracked customer payments to meet financial demands.
  • Processed payments by accepting cash, checks and credit card payments.
  • Increased sales [Number]% by determining customer needs and offering specific desirable items.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Presented customers with bills and receipts and collected $[Amount] worth of payments for goods delivered.
  • Answered customer questions regarding shipments.
  • Resolved customer problems and complaints effectively by [Action].
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Resolved customer complaints and adjusted orders.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Handled merchandise in accordance with product handling standards.
  • Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery times by [Number]%.
  • Drove up to [Number] miles daily using [Type] vehicle to deliver [Product or Service].
  • Collected payment from customers by [Action], made change and provided receipts.
  • Went [Number] days operating motor vehicles without accident.
  • Reviewed over [Number] daily delivery documents and orders and reported any errors found on delivery documents to supervisor.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Operated delivery vehicles [Number] days per week, averaging [Number] miles on road and [Number] customers served.
  • Maintained [Number] long-term customer accounts worth over $[Amount] through exceptional customer service.
  • Notified customers of potential late deliveries, which resulted in [Number]% decrease in calls to company support line.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
SAS Retail Services Walgreens / SAS | Knoxville , TN10/2018 - 05/2019
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Led sales planning, development and account management for [Type] territory.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Hired and motivated [Number]-member sales team achieving over $[Amount] in new sales per year.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
  • Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
  • Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, increasing client base [Number]%.
  • Supported all sales team members to drive growth and development.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Updated procedures for [Task] to increase productivity and maximize [Type] sales.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Actualized strategies to continuously improve customer service, company or brand visibility and [Product or Service] provided.
  • Projected more than $[Amount] in sales during [Timeframe] and achieved [Number]% of target.
  • Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
  • Supervised and trained [Number] employees on successful selling techniques.
  • Penetrated new markets by investigating competitor products, services and trends.
  • Designed protocols for [Number] employees to sell [Type] products and services worth over $[Amount].
  • Developed and significantly grew [Type] territory over [Timeframe].
  • Sold [Product] and service line across [Type] region.
References

Suzanne veal Clay,

8657843265, Years known 24,

Robert Lawson, 8657711604, Years known 15

Mary Evertt, 8653091179, Years know 39

Christ Anderson, 8652093417 years known 20

Suzanne Darden

8658598025 years known 5

Reference

Suzanne veal Clay

8657843265

Years known 24

Robert Lawson

8657711604

Years known 15

Mary Evertt

8653091179

Years know 39

Christ Anderson

8652093417

Years known 20

Suzanne Darden

8656598025

In general:

Would love this opportunity if given the chance I know I can excel at this job. I need a steady income with full time hours,

Thank you for your time

Tiffany Ingle

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Kirklands home design
  • Medline express services
  • Medline express/ ATC
  • Walgreens / SAS

School Attended

  • South Doyle High School

Job Titles Held:

  • Assistant Manager
  • Dispatcher Office Assistant
  • Delivery Driver at Medline Express
  • SAS Retail Services

Degrees

  • High School Diploma

Similar Resumes

View All
Assistant-manager Assistant-Manager-resume-sample

Assistant manager Assistant Manager

L3 HOSPTILITY GROUP

Evanston, Illinois