Assistant Manager Resume Example
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ASSISTANT MANAGER
Professional Summary
Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance. Friendly Cashier offering more than five years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions. Versatile Assistant manager with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts. Highly adaptable resourceful team member with proven history of reliability and excellent work.
Skills
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Work History
Assistant ManagerApplebee's - Loveland , CO06/2019 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Promoted to Assistant Manager after only one month with company.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Operate cash register
- Recover and clean sales floor
- Perform opening and closing procedures.
Deli AssociateFestival Foods - Kenosha , WI06/2016 - 04/2019
- Created appealing food arrangements for party trays and specialized orders.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
- Greeted customers at deli counter to fulfill requests and answer questions.
- Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order.
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Bakery ClerkFestival Foods - West Allis , WI05/2015 - 03/2016
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Monitored customers for signs of security concerns and escalated issues to management.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained organized checkout area and swept floors and emptied trash cans.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Assisted customers with locating and choosing merchandise in any store department.
- Operate baking oven and in-store tortilla machine
Sales AssociateWatermark Retirement Communities - Laytonsville , MD09/2012 - 08/2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Processed product returns and assisted customers with other selections.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Counted cash in register drawer at beginning and end of shift.
- Checked prices for customers and processed items sold by scanning barcodes.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Bachelor of Arts: Language Interpretation And TranslationUniversity of North Texas - City, State
Only completed one year.
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Resume Overview
School Attended
- University of North Texas
Job Titles Held:
- Assistant Manager
- Deli Associate
- Bakery Clerk
- Sales Associate
Degrees
- Bachelor of Arts : Language Interpretation And Translation
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