assistant manager Resume Example
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ASSISTANT MANAGER
Summary
Reliable and punctual Sales Associate who possesses an excellent work ethic and more than 5 years in retail. Areas of expertise include inventory, cash management and exceptional customer service.
Highlights
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Accomplishments
Met monthly sales goals for 5 months straight.
Won “Childcare Worker Award” in 2008
Los Angeles county clerk award 2008
Experience
assistant manager May 2011 to Jan 2015
Applebee's － Kennewick , WA
Applebee's － Kennewick , WA
- Designed displays to make the store experience interactive and engaging.
- Displayed the appropriate signage for products and sales promotions.
- Assisted with buying over the counter and communicating with retail merchants
- .Upheld stock levels and proper pricing for multiple product lines.
- Authorized payment of invoices and return of merchandise.
- Conducted staff meetings with sales personnel to introduce new merchandise.
- Tracked shipping and weekly and monthly fallout.
- Researched current and past business performance using online systems and available reports.
- Created and implemented POS with chosen vendors.
- Addressed customer inquiries and resolved complaints.Opened a new store location and assisted in recruiting and training new staff
- excellent customer service by greeting and assisting each customer.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Completed weekly schedules according to payroll policies.
- Maintained daily record of all transactions.
- Wrote order supply requests to replenish merchandise.
- Trained staff to deliver outstanding customer service.
- Contributed to merchandising ideas at team sale meetings.
- Exchanged returned merchandise for customers quickly and efficiently.
- Worked closely with the district manager to formulate and build the store brand.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Trained new employees on company customer service policies and service level standards.Selected products for specific routes according to pick sheets.
- Unloaded, picked, staged and loaded products for shipping.
- Conducted monthly, quarterly and yearly inventories of warehouse stock.
- Reported inventory balances and cycle counts in both the ERP and WMS systems.
- Oversaw hiring and training of 10 new employees each quarter.
- Resolved service issues in a timely manner, including coordinating and processing returns.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Rotated stock by code and receiving date.
- Transported goods from racks, shelves and vehicles.
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.Used propane forklift to load trailer at warehouse.
Tutor Sep 2010 to Jun 2011
Oxbow Academy － Provo , UT
Oxbow Academy － Provo , UT
- Observed and assessed student performance and kept thorough records of progress.
- Established clear objectives for all lessons, units and projects.
- Implemented a variety of teaching methods such as lectures, discussions and demonstrations.
- Set and communicated ground rules for the classroom based on respect and personal responsibility.
- Tutored children individually and in small groups to help them with difficult subjects.
- Taught after-school and summer enrichment programs.
- Contributed ideas at 15 staff meetings each month.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Improved students' reading levels through guided reading groups and whole group instruction.
- Used children's literature to teach and reinforce reading, writing, grammar and phonics.
- Created lesson plans in accordance with state curriculum and school-wide curriculum standards.
shift leader quality control May 2010 to Aug 2010
Hyatt Hotels Corp. － Indianapolis , IN
Hyatt Hotels Corp. － Indianapolis , IN
- Supervised material flow, storage and global order fulfillment.
- Conducted monthly, quarterly and yearly inventories of warehouse stock.
- Banded, wrapped, packaged and cleaned equipment.
- Assembled product containers and crates.
cashier Aug 2008 to Oct 2008
Oxbow Academy － Mount Pleasant , UT
Oxbow Academy － Mount Pleasant , UT
Placed special orders and called other stores to find desired items.
receive payment by cash, creditcards, automatic debit
issue receipts, refunds,credit, or change due to customers
Computed sales prices, total purchases and processed payments.
customer services Sep 2009 to Dec 2009
Jcpenney － City , STATE
Jcpenney － City , STATE
Processed cash withdrawals.
Recommended and helped customers select merchandise based on their needs.
Exchanged returned merchandise for customers quickly and efficiently.
Helped customers select products that best fit their personal needs.
Kept the showroom clean and maintained neat, orderly product displays.
TutorOct 2007 to May 2008
Teacher Preparation ACADEMY － City , STATE
Teacher Preparation ACADEMY － City , STATE
- taught students alphabet sounds.
- phonemic awareness work with flashcards and taught them to read.
Education
High School Diploma, general education Jun 2008Mountain view high school － City, State, los angeles GPA: GPA: 3.75
High school diploma
Deans List, Fall 2007 - Spring 2008
Completed coursework towards social workerDec 2008EAST LOS ANGELES － City, StateGPA: GPA: 3.50GPA: 3.50
Skills
academic, advertising, Assistant manager, billing, budgets, budget, calculators, cash registers, commodities, CA, credit, delivery, email, focus, inventory, mark, materials, merchandising, money, policies, progress, purchasing, quality, quality assurance, read, real estate, recording, sales, scanners, shipping, staff training, staffing, teaching, phone, training materials, tutoring, view, written
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Resume Overview
School Attended
- Mountain view high school
- EAST LOS ANGELES
Job Titles Held:
- assistant manager
- Tutor
- shift leader quality control
- cashier
- customer services
Degrees
- High School Diploma , general education Jun 2008
Completed coursework towards social worker Dec 2008
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