Assistant Manager Resume Example Applebee's

ASSISTANT MANAGER

Summary

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Expert retail sales professional offering 3 years experience in retail customer service and retail management. Focused on exceeding sales goals.

Highlights

Accurate cash handling Store opening and closing procedures Store operations Outstanding communication skills Exceptional leader Team-oriented Recruiting and interviewing Flexible schedule

Accomplishments

Interviewed over 15 people and successfully staffed 6 new store locations.

Experience

Assistant manager
September 2015 to June 2016Applebee's － Mishawum , MA

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Fulfilled customer shipping needs using UPS and USPS methods.
Completed weekly schedules according to payroll policies.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Worked closely with the district manager to formulate and build the store brand.
Contributed to merchandising ideas at team sale meetings.

Store Manager
October 2013 to November 2014Mejuri － Boston , MA

Stocked and replenished merchandise according to store merchandising layouts.
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Communicated clear expectations and goals to each team member.
Answered customer telephone calls promptly and in an appropriate manner.
Determined customer needs by asking relevant questions and listening actively to the responses.

Sales associate
August 2010 to October 2014Spencer Gifts, Llc － Jacksonville Beach , FL

Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.

Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Marked clearance products with updated price tags.
Processed all sales transactions accurately and in a timely fashion.
Informed customers about all product lines and services offered by the company.

ASM
January 2015 to August 2015Rural King － Champaign , IL

Marked clearance products with updated price tags.
Processed all sales transactions accurately and in a timely fashion.
Processed shipments and maintained organized stock shelves.
Recruited, hired, developed and retained retail talent for the company.
Held each team member accountable for achieving brand and performance goals.
Offered direction and gave constructive feedback to motivate team members.
Communicated store policy violations to the leadership team in a timely manner.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Consulted with customers on the latest styles and trends.

Education

High School Diploma : 2008Roseville Area High School － City, State

GPA 2.9

Associate of Science : Communication, 2017Century college － City, State, US

GPA 3.0

Skills

Assistant Manager, cash receipts, cash handling, cash register, closing, communication skills, Computer literate, credit, customer relations, customer satisfaction, Excellent customer service, excellent customer service, customer service, debit, Detail-oriented, Staff training, inventory, listening, meetings, Merchandising, Office, payroll, policies, problem solver, reconciling, Recruiting, sales, shipping, Store Manager, store merchandising, team player, telephone

Resume Overview

School Attended

Roseville Area High School
Century college

Job Titles Held:

Assistant manager
Store Manager
Sales associate
ASM

Degrees

High School Diploma : 2008
Associate of Science : Communication , 2017

Assistant manager Resume Example

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