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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

Motivated management professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable and strategic approaches. Performance-driven and industrious with innovative mentality focused on driving company success.

Skills
  • Retail operations management
  • Sales monitoring
  • Orientating and training
  • Project management abilities
  • Inventory control
  • Product and service knowledge
  • Staff development
  • Retail Space Planning
  • Inventory management
  • Microsoft Office expertise
  • Merchandising
  • Staff training and development
  • Closing and contract negotiations
  • Customer relations
Experience
Burger King | Knoxville, TennesseeAssistant Manager08/2008 - 03/2012
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Planned and prepared workflow schedules, delegating tasks for 12-member team.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Evaluated employee performance and developed improvement plans.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Completed inventory audits to identify losses and project future demands.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Arbor Terrace | Knoxville, TennesseePatient Care Assistant04/2012 - 06/2013
  • Supported unit efficiency by maintaining current and accurate clerical paperwork.
  • Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
  • Counseled patients on pain management best practices, including treatment procedures, disease prevention, medication risks, special diets and physician instructions.
  • Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Assisted patients withshaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
ESA Management, LLC. | Knoxville, TennesseeAssistant General Manager06/2013 - Current
  • Monitored cash intake to eliminate discrepancies.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Met demanding business targets with high efficiency and smooth performance.
  • Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
  • Motivated and led team members to work together to achieve targets.
  • Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
  • Placed new inventory orders and oversaw correct restocking procedures.
  • Generated sales by executing sales cycle processes from prospecting to contract negotiations.
  • Boosted customer satisfaction ratings by resolving issues quickly.
  • Maintained tight financial controls with highly accurate daily registers.
  • Disciplined and maintained staff of 10-15 to provide hospitable, professional service reflecting business initiatives.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Carefully prepared Bi-weekly payroll with ADP Vantage for staff of 10-15.
  • Maintained physical and computer file systems.
  • Tracked data on 96 guest comment cards for 6 years to identify marketing trends, needs for improvement and guest satisfaction.
  • Promoted membership benefits and PERKS programs to prospective clients.
  • Secured positive customer experiences while executing effective quality assurance practices.
  • Identified customer needs and delivered relevant product solutions and promotions.
Education and Training
Coatesville Area Senior High School | Coatesville, PAHigh School Diploma06/2002
Tennessee College of Applied Technology | Knoxville, TnSome College (No Degree) in Certified Nursing Assistant12/2009
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Resume Overview

Companies Worked For:

  • Burger King
  • Arbor Terrace
  • ESA Management, LLC.

School Attended

  • Coatesville Area Senior High School
  • Tennessee College of Applied Technology

Job Titles Held:

  • Assistant Manager
  • Patient Care Assistant
  • Assistant General Manager

Degrees

  • High School Diploma
    Some College (No Degree) in Certified Nursing Assistant

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