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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Encouraging individual and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Accomplishments
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction
Skills
  • Maintain high standards during high-volume, fast-paced operations
  • Handled currency and credit transactions quickly and accurately
  • Built loyal clientele through friendly interactions and consistent appreciation Resolved complaints promptly and professionally
  • Took initiative to find extra tasks when scheduled duties were completed
  • Interactive Communication Skills
  • Performance improvement
  • Sales expertise
  • ServSafe
Work History
02/2020 to Current
Assistant Manager Foot Locker Salem, OR,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies and exceptional customer service.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Monitored security and handled incidents calmly.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
02/2018 to 02/2020
Crew Member Inspiration Field La Junta, CO,
  • Assisted other team members to achieve goals and accepted coaching from management team.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Supported great dining and meal experiences for guests.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
06/2019 to 08/2021
Deli Crew Member Coffee And Bagel Brands Cambridge, MA,
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
  • Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
02/2020 to 11/2021
Shift Leader Manager Carl's Jr City, STATE,
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Tracked receipts, employee hours and inventory movements.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Expected in
High School Diploma:
Upland High School - Upland, CA
GPA:
A public high school where I received the California State Seal of Biliteracy since I displayed a fluent understanding of two languages. Cal State San Marcos, San Marcos CA — Bachelor’s Degree
Expected in 05/2023
Bachelor of Arts: Criminology
California State University - San Marcos - San Marcos, CA
GPA:

Current school for high education

  • Majoring in Criminology and Justice Studies, while minoring in Chemistry and Business Administration. As well as being part of EOP and Student Life.
Expected in
No Degree: Criminal Justice
Chaffey College - Rancho Cucamonga, CA
GPA:
  • Continuing education in criminal justice to help advance in my course work at Cal State San Marcos
Certifications
  • California State Seal of Biliteracy, [Upland High School]
  • Baldy View Regional Occupational Program, [Certificate of Achievement in Forensic Science]

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Resume Overview

School Attended

  • Upland High School
  • California State University - San Marcos
  • Chaffey College

Job Titles Held:

  • Assistant Manager
  • Crew Member
  • Deli Crew Member
  • Shift Leader Manager

Degrees

  • High School Diploma
  • Bachelor of Arts
  • No Degree

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