Assistant Manager Resume Example Planet Fitness Inc.

ASSISTANT MANAGER

Summary

I am a very hard worker, a fast learner, can operate all office equipment, am very easy to get along with, have years of customer service, I am very dependable, reliable, and trustworthy. I really need a job to help pay for my daughter's college tuition, I promise if given a chance u will not be let down.

Skills

Sales monitoring
Graphic and Media Design
Product branding
Training and Development
Business development understanding
Retail Space Planning
Customer relations
Time Management
Loss prevention
Customer assistance
POS systems
Payment processing
Customer greeting

Staff mentoring
Issue resolution
Coin counting
Security monitoring
Merchandise restocking
Cash drawer balancing
Credit and cash transactions
ID verification
Scanner operations
Cash counting machine operations
Cash management
Cash register operation

Experience

Planet Fitness Inc. | Phoenix , AZAssistant Manager12/2003 - 02/2014

Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
Enhanced sales by implementing merchandising and promotional improvements.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Directed and led employees, supervising activities to drive productivity and efficiency.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Delegated daily tasks to team members to optimize group productivity.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Organized schedules, workflows and shift coverage to meet expected business demands.
Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Oversaw team development according to industry service standards to further customer loyalty.
Completed inventory audits to identify losses and project demand.
Assisted [Job title] in evaluating employee performance and cultivating improvement initiatives.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.

Whole Foods | Brighton , MACashier, Loan Officer, Did Repos12/1999 - 07/2003

Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
Provided expert financial advice on mortgage and both educational and personal loans.
Performed daily maintenance of loan applicant database.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Researched insurance information and flood certificates.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted customers with account updates, new service additions and promotional offers.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Resolved issues with cash registers, card scanners and printers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Received payments for [Product or Service] and issued receipts.
Trained new team members in cash register operation, stock procedures and customer service.
Processed [Number] transactions per day with exceptional accuracy.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.

Rite Aid | City , STATECashier/Associate Lead With Keys03/1997 - 09/1999

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Monitored sales performance through analysis of sales reports and comparison shopping.
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Set up visually appealing promotional displays.
Emphasized customer service excellence through ongoing training of front-line team members, increasing customer satisfaction ratings [Number]%.
Described merchandise and services to customers.
Managed store security needs as required.
Received payments for [Product or Service] and issued receipts.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Welcomed customers, offering assistance to help find necessary store items.
Learned roles of other departments to provide coverage and keep store operational.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Increased sales [Number]% by suggesting specific purchases to customers.
Scanned customer purchases, supporting transactions to streamline sales process.
Properly verified customer identification for alcohol or tobacco purchases.
Monitored sales events, added new merchandise and rang up purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Helped customers find specific products, answered questions and offered product advice.
Processed [Number] transactions per day with exceptional accuracy.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Operated cash register, collected payments and provided accurate change.
Resolved issues with cash registers, card scanners and printers.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Wrapped items and bagged purchases properly to prevent merchandise breakage.

Winn Dixie | City , STATECashier's Assistant05/1995 - 12/1996

Backed up cashiers in serving high volume of customers by expertly bagging products.
Handled merchandising and restocking needs for [Number] checkout lanes.
Retrieved carts and baskets left at check-out lanes and returned to entryways to keep front-end neat.
Swept and mopped front end during shifts to maintain professional appearance.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Properly verified customer identification for alcohol or tobacco purchases.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Helped customers find specific products, answered questions and offered product advice.
Inspected items for damage and obtained replacements for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Trained new team members in cash register operation, stock procedures and customer service.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Received payments for [Product or Service] and issued receipts.
Processed [Number] transactions per day with exceptional accuracy.
Scanned customer purchases, supporting transactions to streamline sales process.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Operated cash register, collected payments and provided accurate change.
Resolved issues with cash registers, card scanners and printers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Welcomed customers, offering assistance to help find necessary store items.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Learned roles of other departments to provide coverage and keep store operational.
Monitored sales events, added new merchandise and rang up purchases.

Education and Training

Hazard Community And Technical College | City, StateSome College (No Degree) in Criminal Justice

Red Bird Mission High School | City, StateHigh School Diploma

05/1997

Resume Overview

School Attended

Hazard Community And Technical College
Red Bird Mission High School

Job Titles Held:

Assistant Manager
Cashier, Loan Officer, Did Repos
Cashier/Associate Lead With Keys
Cashier's Assistant

Degrees

Some College (No Degree) in Criminal Justice
High School Diploma

Assistant Manager Resume Example

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