Assistant Manager Resume Example Spinx

ASSISTANT MANAGER

Professional Summary

Results-focused supervisor offering years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in effective handling of service issues and customer communications.

Skills

Issue resolution
Employee performance evaluations

Recruiting and interviewing
Staff management

Work History

Assistant Manager, 05/2010 to 01/2017
Spinx – Spartanburg, SC

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Trained team members in successful strategies to meet operational and sales targets.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached team on effective upselling and cross-selling methods.
Submitted reports to senior management to aid in business decision-making and planning.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Monitored employee performance and developed improvement plans.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Onboarded new employees, including training, mentoring and new hire documentation.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Mentored 7-member sales team in applying effective sales techniques and delivering top-notch customer service.
Provided current employees options for additional training opportunities.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Supervised team of 10 employees and provided feedback on performance.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Communicated with managers of other departments to maintain transparency.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Promoted to Assistant Manager after only 5 months with company.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Attended monthly sales meetings and reported pertinent information to employees.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.

Customer Service Cashier, 07/2004 to 04/2009
Hot Spot – Landrum, SC

Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
Educated customers on promotions to enhance sales.
Resolved customer complaints and maintained clean and tidy checkout area.
Handled approximately $300 daily credit and cash transactions for customers with accuracy and speed.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at beginning and end of shift.
Maintained current knowledge of store promotions and highlighted sales to customers.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Set up new sales displays each new promo time.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked prices for customers and processed items sold by scanning barcodes.
Served needs of more than 10 customers in busy night environment.
Assisted customers with locating and choosing merchandise in any store department.
Quickly and accurately counted drawers at start and end of each shift.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Customer Service Representative, 01/2001 to 04/2004
Burger King – Inman, SC

Cultivated customer loyalty, promoted repeat customers and improved sales.
Responded to customer requests for products, services and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided information to customers regarding BK's loyalty program and helped to open and activate new accounts.
Suggested new procedure to persuade cancelling customers to stay with company, resulting in 5% decrease in cancellations.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended product to customers, thoroughly explaining details.
Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma: 04/2004
Chapman High School - Inman, SC

Resume Overview

Companies Worked For:

Spinx
Hot Spot
Burger King

School Attended

Chapman High School

Job Titles Held:

Assistant Manager
Customer Service Cashier
Customer Service Representative

Degrees

High School Diploma : 04/2004

Assistant Manager Resume Example

Resume Score: 80%

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