I am a very responsible and professional employee who thrives in fast paced environments and who builds productive working relationships in a positive atmosphere.I am reliable and I am someone who quickly learns and masters new concepts and skills and achieving sales targets in high end merchandise environments. I am passionate about helping customers and am very driven and focused. I have 11 years of experience in Customer Service and have many areas of expertise including cash management, POS systems, inventory, merchandising, selling, exceptional customer service, and in management. I strive to meet goals and stay dedicated in upselling and promoting new products offering an extensive background in customer service, sales, client relations and merchandising.
Highlights
Inventory control procedures
Employee scheduling
Cash handling accuracy
Loss prevention
Banking and financial services background
Store planning and design
Mathematical aptitude
Organized
Time management
Detail-oriented
High-end fashion knowledge
Excellent multi-tasker
Display design
Strong communication skills
Flexible schedule
Personnel training and development
Staff development
Change management
Policy/program development
Cross-functional team management
Salary structure/compensation analysis
Staff training
Supervision and training
Skilled negotiator
Computer-savvy
Calm under pressure
Complex problem solving
Strong organizational skills
Active listening skills
Sharp problem solver
Courteous demeanor
Energetic work attitude
Large cash/check deposits expert
Markdown/promotional procedures
Store maintenance ability
Inventory control familiarity
Top sales performer
Telephone inquiries specialist
Customer service expert
Invoice processing
Telecommunication skills
Fashion knowledge
Opening/closing procedures
Education
Will C WoodVacaville, CAExpected in 2004 – –High School Diploma:Nursing Business and Psychology - GPA:Nursing Business and Psychology
Solano Community College, Expected in – –: - GPA:
Accomplishments
Customer Assistance
Customer Service
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Interface
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Multi-tasking
Greeted customers upon entrance and handled all cash and credit transactions.
Leadership
Cashiered with two cash registers at once in tandem to maximize customer flow.
Served as key contributing member to Leadership team.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Computed Data ReportsWorked with company systems and diligently completed all assigned tasks, working overtime as needed.
Experience
Long John Silvers - Assistant Manager Terrell, TX, 08/2013 - Current
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Fulfilled customer shipping needs using UPS and USPS methods.
Completed weekly schedules according to payroll policies.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Worked closely with the district manager to formulate and build the store brand.
Contributed to merchandising ideas at team sale meetings.
Hogan - Office Clerk Pearl River, LA, 07/2012 - Current
Followed checklists to verify that all important parts were examined.
Examined vehicles to determine the extent of damage or malfunctions.
Organized work records and filed reports.
Sonic Automotive, Inc. - Customer Service Representative/Prestige Consultant Augusta, MN, 02/2011 - 04/2014
Recommending merchandise to customers based on their needs and preferences.
Greeting customers in a timely fashion while quickly determining their needs.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Responding to customer questions and requests in a prompt and efficient manner.
Contacting other store locations to determine merchandise availability.
Engaging customers in a sincere and friendly manner.
Completing all cleaning, stocking and organizing tasks in assigned sales area.
Prioritizing helping customers over completing other routine tasks in the store.
Building relationships with customers to increase likelihood of repeat business.
Contributed to team success by exceeding team sales goals Performing makeup applications on guests Having skincare knowledge.
Federated Mutual Insurance Company - Customer Service Representative Atlanta, GA, 11/2010 - 01/2011
Cahier management Maintained sales goalsCustomer Service meeting guests needs Maintained keeping the store clean and looking its best Worked the sales floor helping people with clothes and attending to them as best I could.
Prime Inc. - Customer Service Reed City, MI, 02/2007 - 08/2007
Took fast food orders Maintaining cleanliness and making sure the restaurant was clean and organized.
Recorded customer orders and repeated them back in a clear, understandable manner.
Correctly received orders, processed payments and responded appropriately to guest concerns. Communicated clearly and positively with co-workers and management.
Served orders to customers at windows, counters and tables.
Frequently washed and sanitized hands, food areas and food preparation tools.
Sport Chalet - Cashier Customer Service Associate City, STATE, 09/2006 - 03/2013
Greeting and determining customers needs.
Cleaning tasks Answering phones Working the apparel department Going to Vendor events Cashiering Helping other team members in their departments.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Trained many new employees quarterly.
Created new processes and systems for increasing customer service satisfaction.
Excelled in exceeding daily credit card application goals.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Resolved product issues and shared benefits of new technology.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Assisted customers with store and product complaints.
Target - Cashier City, STATE, 08/2004 - 02/2007
Received and processed cash and credit payments for in-store purchases. Exceeded targeted sales goals
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.
Skills
Cash flow, cash management, Cashiering, communication skills, Computer-literate, Creative problem solver, fashion, fast, Microsoft Office Suite, organizing, Excellent people skills, policies, Quick learner, sales skills, Sales, Sales training, SAP, set design, Strategic, phone skills, Answering phones, phone etiquette, typing skills
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School Attended
Will C Wood
Solano Community College
Job Titles Held:
Assistant Manager
Office Clerk
Customer Service Representative/Prestige Consultant
