assistant manager resume example

Prepare clearance and traffic coordination to correctly process shipments. Setup SharePoint project files and administer updates for the identified projects. Effectively controlled the release of proprietary and confidential information for general client lists.Complete monthly reports, resolves rejections and non-compliance items. Review exception procedures for handling each account including classifications, valuation rule schedule of fees, correspondences , post entry process, and any other related information. Review and process complex or sensitive transactions for the assigned base of accounts for all entry types. Release other governmental agency as appropriate. Review and monitor all rejections. Respond and assist with complex customer inquiries, including research and assistance with the escalation of all priority issues. Cover cost on behalf of customers for the release of containers shipped to the U.S. Ensure all charges are correctly billed to customer. Monitor shipments as they approach non-compliance based on customers preference. Continuing knowledge of current U.S. Customs regulations.

Perform quality checks of documentation/formatting. Coordinate and prioritize workflow of documents with customers. Follow up compliance with documented procedures within the company. Prepare Monthly Statistical reports using advanced Excel skills, v lookups, pivot tables, and macros. Maintain organized

records of customer interactions or transactions. Record details inquiries, complaints, or comments, as well as actions taken. Prepare and mail correspondence, handle e-services and e-notices scan documents to case management system.Coordinate communication between firm and external partners.Ensure appropriate changes were made to resolve customers problems. Contact customers to respond to questions or to notify them of plan adjustments.

Arranging collection and deliveries of freight for both international air and ocean import/export moves.Prepare and review import/export documentation. Processing clearance for OGA (F&W, FDA, FCC, DOT, etc.)Taking operational, routing, and customer service responsibility for all files handled using a preferred list of truckers and vendors.Identify customer solutions based on rates and services determining
and recommending shipment costs and routing options to the customers.Analyze documents to determine the admissibility for release of Federal Express shipments obtaining documents that are required by customs and other federal agencies. Access FedEx systems for customer databases, spreadsheets and manifest scrolling.