Result- focused Assistant Manager with administrative management and operational leadership. A seasoned professional who excels in fast-paced, deadline-driven environments. Ability to work independently and with minimal daily supervision. Quickly learns and masters new concepts and skills. Reliable and punctual,offering experience in multiple responsibilities while simultaneously providing exceptional customer service.Excellent skills in verbal and written communication, with a knack for building productive working relationships. Over sixteen years of experience in data entry, maintaining event calendars, effectively create reports with stringent deadlines. Highly organized goal-driven with a background in managing busy reception areas and multi-line telephone systems.
Provide property tours for prospective tenants and offer valuable information in regards to significant features. Interview eligible applicants create lease packages, lease approvals, and schedule home inspections. Perform rent collection, planning renovations; contracting with landscaping. Prepare monthly reports as required. Processes move-ins/outs, security deposits, and transfers. Enforces occupancy policies and procedures by confronting violators. Efficiently address all tenant customer issues to ensure quick and successful resolution. Set goals and objectives for staff. Assist outside contractors on site to ensure compliance with contractual agreements, municipal codes, and safety standards to minimize the impact of work on the resident's comfort and accessibility.
Prepare clearance and traffic coordination to correctly process shipments. Setup SharePoint project files and administer updates for the identified projects. Effectively controlled the release of proprietary and confidential information for general client lists.Complete monthly reports, resolves rejections and non-compliance items. Review exception procedures for handling each account including classifications, valuation rule schedule of fees, correspondences , post entry process, and any other related information. Review and process complex or sensitive transactions for the assigned base of accounts for all entry types. Release other governmental agency as appropriate. Review and monitor all rejections. Respond and assist with complex customer inquiries, including research and assistance with the escalation of all priority issues. Cover cost on behalf of customers for the release of containers shipped to the U.S. Ensure all charges are correctly billed to customer. Monitor shipments as they approach non-compliance based on customers preference. Continuing knowledge of current U.S. Customs regulations.
Perform quality checks of documentation/formatting. Coordinate and prioritize workflow of documents with customers. Follow up compliance with documented procedures within the company. Prepare Monthly Statistical reports using advanced Excel skills, v lookups, pivot tables, and macros. Maintain organized
records of customer interactions or transactions. Record details inquiries, complaints, or comments, as well as actions taken. Prepare and mail correspondence, handle e-services and e-notices scan documents to case management system.Coordinate communication between firm and external partners.Ensure appropriate changes were made to resolve customers problems. Contact customers to respond to questions or to notify them of plan adjustments.
Arranging collection and deliveries of freight for both international air and ocean import/export moves.Prepare and review import/export documentation. Processing clearance for OGA (F&W, FDA, FCC, DOT, etc.)Taking operational, routing, and customer service responsibility for all files handled using a preferred list of truckers and vendors.Identify customer solutions based on rates and services determining
and recommending shipment costs and routing options to the customers.Analyze documents to determine the admissibility for release of Federal Express shipments obtaining documents that are required by customs and other federal agencies. Access FedEx systems for customer databases, spreadsheets and manifest scrolling.
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