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assistant manager resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Contract Management
  • Business administration
  • Employee scheduling
  • Employee performance evaluations
  • Recruiting and Interviewing
Education
Forest High School Ocala, FL Expected in High School Diploma : - GPA :
Work History
Rubio's Restaurants, Inc. - Assistant Manager
Riverside, CA, 07/2017 - 11/2020
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Dsv Road Transport - Customer Service Representative
Newark, CA, 08/2012 - 06/2017
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Provided information regarding charge accounts and loyalty programs.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted available products and services to customers during service, account management and order calls.
  • Investigated and resolved accounting, service and delivery concerns.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
Emcor Group, Inc. - Administrative Assistant
Frankfort, OH, 09/2001 - 08/2011

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Created detailed expense reports and requests for capital expenditures.
  • Scheduled office meetings and client appointments for staff teams.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Maintained staff directory and company policy handbook for human resources department.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
Additional Information

While employed at the Nashville Superspeedway I was also responsible for issuing credentials to employees, vendors, sponsors and media on race day.

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Resume Overview

School Attended

  • Forest High School

Job Titles Held:

  • Assistant Manager
  • Customer Service Representative
  • Administrative Assistant

Degrees

  • High School Diploma

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