LiveCareer-Resume

assistant manager resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Results-focused Supervisor offering ten years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Skilled in training employees in an organized approach. Upbeat personality with ability to recruit, train and coach new employees to succeed and be successful t this company. Well versed in sales, personal management, accounting, and inventory. Great with communication among staff and welcome feedback on my end and their end. Very enthusiastic with a proven history of achieving goals by monitoring employee performance and coaching staff. Skilled in problem solving. Ten years experience with the magnitude of work load completed, Human Resources would be the right fit.

Skills
  • Employee performance evaluations
  • Staff Supervision
  • Operations management
  • Business planning
  • Financial Management
  • Budgeting
  • Cost Control
  • Organization
  • Recruiting and Interviewing
  • Consulting
  • Strategic Planning
  • Training
  • Sales growth
  • Employee scheduling
  • Project Management
Education
Crescent High School Iva, SC Expected in 05/2006 ā€“ ā€“ High School Diploma : - GPA :
Tri County Technical College Pendleton, SC, Expected in 08/2008 ā€“ ā€“ Associate of Science : Surgical Technology - GPA :
Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of sixty staff members.
  • Documented and resolved multiple issues which led to resolution or termination if it was a repeated issue.
Work History
Rubio's Restaurants, Inc. - Assistant Manager
Adelanto, CA, 05/2014 - 07/2016
  • Trained team members in successful strategies to meet operational and sales targets.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Assessed job applications and made hiring recommendations to bring in top candidates.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Monitored cash intake and deposit records, handling the safe which was counted four times daily
  • Increased sales revenues by promoting complementary products and educating customers about store promotions and reducing discrepancies.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Monitored employee performance and developed improvement plans.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Promoted to Assistant Manager after only three months with company.
  • The 3.5 year work gap was due to the birth of m daughter who has heart trouble and needed around the clock care at that time, but she is now thriving.
Exova - Administrative Assistant
Charlotte, NC, 08/2008 - 05/2014
  • Composed internal memos and external correspondence for senior management (Physicians) and reviewed all documentation to eliminate errors.
  • Coordinated bookkeeping activities, including invoicing and accounts payable.
  • Supported efficient weekly meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Maintained complex digital filing system for financial information.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers on a daily basis.
  • Processed invoices and expenses to facilitate on-time payment.
  • Managed accounts payable and receivable in a timely maner.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
  • Performed research to collect and recorded any and all data.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service and time management.
  • Monitored two Physicians work calendars and scheduled appointments, meetings and travel.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth for the surgery center.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Hd Supply - Lead Customer Service Associate
Los Lunas, NM, 10/2005 - 07/2008
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Managed customer relations and customer service through daily communication and interaction and also microphone sales and games.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems they may have.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Maintained clean sales floor and straightened and faced merchandise throughout shift, so no customer had to see anything put a titty work space.
  • Developed and actualized customer service initiatives to decrease wait times. The customer should never wait.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed purchases and handled payment transactions using POS system.
  • Greeted customers entering store and promoted sales or special programs.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than one-hundred customers each day.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify their needs.
  • Skilled using cash register to include processing sales discounts and refunds.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Demonstrated items to customers and created customer awareness, interest and sales through fun games and microphone announcing sales.

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Resume Overview

School Attended

  • Crescent High School
  • Tri County Technical College

Job Titles Held:

  • Assistant Manager
  • Administrative Assistant
  • Lead Customer Service Associate

Degrees

  • High School Diploma
  • Associate of Science

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

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