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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Multi-talented Customer Service and Office Professional, Supervisor, Salesperson, and Designer with 30 years of experience boosting sales and increasing profits by motivating staff and assisting customers in a retail environment and 10 years in an office environment. Results-driven focus on monitoring staff member performance and offering advice on effective service methods. Successful at resolving complex issues by working closely with employees, suppliers, department heads and customers and upper management.

Experience
Ascension Via Christi - Assistant ManagerWichita, KS03/2020 - Current
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Delegated daily tasks to team members to optimize team productivity.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
AK Blick Designs - Manager/OwnerWichita, KS01/2011 - 03/2013
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Earned reputation for good attendance and hard work.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Brown's Botanicals - Sales Lead/Lead Floral DesignerWichita, KS06/2005 - 01/2011
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Proactively engaged shoppers, providing assistance and information on merchandise and product features.
  • Managed cash register operations using POS system including processing sales and returns.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
  • Recognized by management for providing exceptional customer service.
Home Finale/Flowers N Such - Interior and Floral Designer/Assistant ManagerScottsdale, AZ06/2002 - 06/2005
  • Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Inputted all data into computer system and efficiently processed paperwork, maintaining a high accuracy rate.
  • Studied market trends to develop merchandising strategy.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Managed cash register operations using POS system including processing sales and returns.
  • Reduced store theft by observing customers, identifying security risks.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Skills
  • Sales monitoring
  • Product and service knowledge
  • Inventory management
  • Retail Space Planning
  • Orientating and training
  • Customer relations
  • Staff training and development
  • Merchandising
  • Invoicing and billing
  • Expense reporting
  • Billing
  • Accounts payable and receivable
  • Reception
  • Mail management
  • Excel spreadsheets
  • Strong interpersonal skills
  • Self-starter
  • Inventory systems
  • Directing visitors
  • Cash deposit preparation
  • Sensitive material handling
  • Check processing
  • 10-key proficiency
  • Multi-line phone systems
  • Faxing documents
  • PC proficient
  • Budgeting understanding
  • Project coordination
  • Vendor management
  • MS Office
  • Spanish Proficiency
Education and Training
Bachelor of Arts: Communications And SpanishNewman UniversityWichita, KS1997
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Resume Overview

Companies Worked For:

  • Ascension Via Christi
  • AK Blick Designs
  • Brown's Botanicals
  • Home Finale/Flowers N Such

School Attended

  • Newman University

Job Titles Held:

  • Assistant Manager
  • Manager/Owner
  • Sales Lead/Lead Floral Designer
  • Interior and Floral Designer/Assistant Manager

Degrees

  • Bachelor of Arts : Communications And Spanish

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