ASSISTANT MANAGER Resume Example
[Job Title] highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements.Human Resources Manager with practical understanding of business needs. Areas of expertise include conflict management and employee training.[Job Title] with extensive experience delivering innovative solutions at the local and regional level. Expertise in employee relations, training, payroll and state and federal laws.
Personnel Management *MS Office Suites/PeopleSoft *Project Management *Onboarding |
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- Monitored employee performance to improve efficiency and accountability.
- Proactive change agent who spends time in employee environment encouraging learning and promoting the increased productivity that results in value-added customer service.
- Excellent team builder and consultant on personnel issues and organizational development.
Human Resources
- Reduced employee turnover by 10%.
- Responsible for overall supervision, training, mentoring, and appraisal of sales associates.
- Developed a loyal customer base and increased sales volume through personal attention to customers.
- Managed a team of over 20 staffs, ensuring that all cashiers are being accountable for cash accuracy.
- Performed refunds, managed payroll, created deposits and ensured that all registers were balanced.
- Managed and ensured that labor was utilized effectively to serve business needs such that it meets and exceed plans.
- Ensured the opening and closing of the store was timely and did a compulsory monitoring check to make sure all outer departments meet up with the standards of the company.
- Maintained quality service by establishing and enforcing organization standards.
- Conserved inventory by checking merchandise to determine inventory levels and anticipating customer demand.
- Established customer loyalty by providing outstanding services, following through on commitments and building a very good rapport with customers Prepared sales and customer relations reports by analyzing and categorizing sales information, identifying and investigating customer complaints and service suggestions.
- Assisted customers by providing information, answering questions, obtaining merchandise requested and completing payment transactions.
- Managed a team of over 100 people, ensuring that all displays were to schematic and aesthetically pleasing.
- Performed till audits to ensure proper money handling and auditing back room inventory to ensure maximum sales and movement.
- Reported staff hours to the payroll department and responded to inquiries.
- Monitored and mentored employee performance to improve efficiency and accountability.
- Read financial reports and made action plans to fix opportunities.
- Provided quality customer services and maintained high standard of professionalism.
- Stayed abreast with latest development in hair styling and fashion industry.
- Reported unsafe circumstances and inappropriate customer behavior to the manager immediately.
- Ensured proper money handling, provided loans, refunds, and balanced all auditing tills.
- Processed payroll in a timely manner.
- Provided clerical and administrative support to the management as requested.
Accounting
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Account Management, administrative support, auditing, Brand Development, Business Management, clerical, closing, Excellent communication, customer relations, customer services, Customer service, delivery, detail-oriented, fashion, financial reports, Human-resource, inventory levels, inventory, Leadership, mentoring, money, MS Office Suites, Multi-tasking, payroll, PeopleSoft, Personnel Management, policies, presentation skills, problem solving, Project Management, quality, rapport, Read, Retail Management, sales, strategy, supervision, Team work, Time Management
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Resume Overview
School Attended
- Umpqua Community College
- umpaq college
- Crevier's Institute of Cosmetology
Job Titles Held:
- ASSISTANT MANAGER
- FRONT END MANAGER
- ASSISTANT STORE MANAGER
- stylist
- BOOK KEEPER
Degrees
- Certificate In Retail Management : Management
Diploma (Hons) : Accounting
Certificate In Business Management
BBA
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