LiveCareer-Resume

assistant manager resume example with 2+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Links
  • https://www.linkedin.com/in/Jessica-Claire-ba60aa14b/
Professional Summary

Restaurant Manager with experience leading multi-million dollar restaurants as well as banquet and catering operations at award-winning restaurants around country. Driven to raise standards for fine dining and all aspects of guest relations. Flexible, results-oriented Manager offering focused leadership and food operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Certified and trained by Ihop corporate, I worked in this place for 2 years and I was promoted very promptly as I am very reliable and flexible and always willing to learn.

Skills
  • Public Speaking
  • Performance improvement
  • Food Preparation and Safety
  • Food Plating and Presentation
  • Staff Management
  • Conflict resolution techniques
  • Staff Scheduling
  • Kitchen equipment operation and maintenance
  • Food service background
  • Passion for customer satisfaction
  • Budgeting
  • Point of Sale (POS) system operation
  • Natural leader
  • Inventory control and record keeping
  • Operations management
Work History
09/2020 to Current Assistant Manager U-Haul | Toms River, NJ,
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Certified and trained by Ihop as a Manager and trainer.
06/2020 to 09/2020 Crew Chief Brinks | Springfield, VA,
  • Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Monitored, evaluated and audited food and beverage services to maintain high levels of patron satisfaction.
  • Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations.
01/2019 to 07/2020 TAKEOUT SPECIALIST Ihop | City, STATE,
  • Checking food ordered for takeout Bagging them with necessary condiments and utensils.
  • Handling the register Handle orders using Micros systems Handling Uber,Doordash, Grubhub, Seamless and customers complaints.
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws and promotional coupons.
  • Engaged with guests making food and beverage decisions, advising on menu item availability, specials and popular meal combinations and drink pairings.
  • Entered orders in electronic system, drove to customer addresses to deliver food and beverages in person and processed cash and card payments on location.
Education
Expected in 06/2023 to to Bachelor of Science | Digital Marketing Baruch College Of The City University Of New York, New York, NY GPA:
Expected in 05/2021 to to A.S | Business Administration Borough Of Manhattan Community College Of The City University Of New York, New York, NY GPA:
  • Graduated magna cum laude
  • Coursework in Economics, Marketing and Business
  • Awarded Dean's List 4 times
  • Graduated with 3.8 GPA
  • Continuing education in Marketing
Accomplishments
  • Reduced employee turnover by 10% by creating and implementing a no-cost incentive program.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 30 staff members.
Certifications
  • Certified Manager, Ihop - 2022
  • Food Handlers License - 2019 - present

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Resume Overview

School Attended

  • Baruch College Of The City University Of New York
  • Borough Of Manhattan Community College Of The City University Of New York

Job Titles Held:

  • Assistant Manager
  • Crew Chief
  • TAKEOUT SPECIALIST

Degrees

  • Bachelor of Science
  • A.S

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