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Assistant Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Ambitious student pursuing an administration degree eager to contribute developed knowledge in a leadership role. Skilled in communication and problem solving in fast-paced, customer service settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • High-energy attitude
  • Problem-solving abilities
  • Customer relations
  • Inbound and Outbound Calling
  • Project management abilities
  • Adaptive team player
  • Store maintenance
  • Stock management
  • POS systems operations
  • Strategic Planning
  • Workforce Management
  • Organization and efficiency
  • Multitasking and prioritization
  • Employee management
  • Courteous demeanor
  • Cash management
  • Experience in leadership
  • Work ethic
Experience
Assistant Manager, 02/2020 to 10/2020
U-Haul Tacoma, WA,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Communicated with vendors to facilitate timely payments and reduce outstanding accounts receivable.
  • Reviewed vendor invoices and expense reports, identifying discrepancies.
  • Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
  • Tracked expenses and entered deposits into Quickbooks while reconciling monthly bank accounts to verify accuracy.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Moved merchandise to retail areas and added new products to display cases and bins in neat and well-presented fashion.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Kept work areas professional, organized and clean at all times.
  • Greeted all store customers, offered assistance and thanked each for patronage.
  • Aligned visual design and brand messaging elements to deliver consistency across digital advertising and marketing platforms.
  • Resolved issues quickly, escalating critical concerns to General Manager for immediate assistance.
Customer Service Representative, 01/2019 to 11/2019
Greatcall Novi, MI,
  • Assessed customer needs and upsold products and services to maximize sales.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Processed cash and credit payments for gasoline, food and other merchandise.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Cashier Team Lead, 03/2014 to 11/2014
Northern Tool + Equipment Madison, TN,
  • Maintained high productivity by processing cash, credit, and debit payments for customers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Kept customer and food preparation areas clean and well-organized.
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
  • Entered customer food orders into computer system.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
Customer Service Associate, 01/2013 to 12/2013
First Health Of The Carolinas Robbins, NC,
  • Delivered exceptional customer service by greeting customers and directing to desired items.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Escorted customers to desired merchandise location.
Education and Training
: General Studies, Expected in 05/2015
to
Grand Blanc Community High School - Grand Blanc, MI
GPA:
  • Bobcat Banner (School's newspaper) Member
  • "Turn Around Award" Recipient
Bachelor of Science: Business Administration And Management, Expected in
to
Central Michigan University - Mount Pleasant, MI
GPA:
  • Honor Roll

2019

  • National Society of Collegiate Scholars Member
  • Major in Administration
Accomplishments
  • Promoted from Receptionist to Assistant Manager, in less than 3-months
  • Consistently maintained high customer satisfaction ratings.

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Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Grand Blanc Community High School
  • Central Michigan University
Job Titles Held:
  • Assistant Manager
  • Customer Service Representative
  • Cashier Team Lead
  • Customer Service Associate
Degrees
  • Bachelor of Science

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