Assistant Manager resume example with 3+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Ambitious student pursuing an administration degree eager to contribute developed knowledge in a leadership role. Skilled in communication and problem solving in fast-paced, customer service settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

  • High-energy attitude
  • Problem-solving abilities
  • Customer relations
  • Inbound and Outbound Calling
  • Project management abilities
  • Adaptive team player
  • Store maintenance
  • Stock management
  • POS systems operations
  • Strategic Planning
  • Workforce Management
  • Organization and efficiency
  • Multitasking and prioritization
  • Employee management
  • Courteous demeanor
  • Cash management
  • Experience in leadership
  • Work ethic
Education and Training
Grand Blanc Community High School Grand Blanc, MI Expected in 05/2015 : General Studies - GPA :
  • Bobcat Banner (School's newspaper) Member
  • "Turn Around Award" Recipient
Central Michigan University Mount Pleasant, MI Expected in Bachelor of Science : Business Administration And Management - GPA :
  • Honor Roll


  • National Society of Collegiate Scholars Member
  • Major in Administration
U-Haul - Assistant Manager
Tacoma, WA, 02/2020 - 10/2020
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Communicated with vendors to facilitate timely payments and reduce outstanding accounts receivable.
  • Reviewed vendor invoices and expense reports, identifying discrepancies.
  • Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
  • Tracked expenses and entered deposits into Quickbooks while reconciling monthly bank accounts to verify accuracy.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Moved merchandise to retail areas and added new products to display cases and bins in neat and well-presented fashion.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Kept work areas professional, organized and clean at all times.
  • Greeted all store customers, offered assistance and thanked each for patronage.
  • Aligned visual design and brand messaging elements to deliver consistency across digital advertising and marketing platforms.
  • Resolved issues quickly, escalating critical concerns to General Manager for immediate assistance.
Greatcall - Customer Service Representative
Novi, MI, 01/2019 - 11/2019
  • Assessed customer needs and upsold products and services to maximize sales.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Processed cash and credit payments for gasoline, food and other merchandise.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Northern Tool + Equipment - Cashier Team Lead
Madison, TN, 03/2014 - 11/2014
  • Maintained high productivity by processing cash, credit, and debit payments for customers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Kept customer and food preparation areas clean and well-organized.
  • Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
  • Entered customer food orders into computer system.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
First Health Of The Carolinas - Customer Service Associate
Robbins, NC, 01/2013 - 12/2013
  • Delivered exceptional customer service by greeting customers and directing to desired items.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Packaged or bagged purchases and assisted customers with in-vehicle loading.
  • Escorted customers to desired merchandise location.
  • Promoted from Receptionist to Assistant Manager, in less than 3-months
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • Grand Blanc Community High School
  • Central Michigan University

Job Titles Held:

  • Assistant Manager
  • Customer Service Representative
  • Cashier Team Lead
  • Customer Service Associate


  • Bachelor of Science

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