Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Innovative Assistant Retail Manager with a diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Skill Areas
Ability to copy, collate, photo print, distribute mail and perform general office duties
Good filing and organizational skills
Experience in handling confidential paperwork
Ability to take accurate phone messages and deliver messages promptly
Certified professional make-up artist
Movement and Runway Coach
Proficient in Microsoftapplications Word, Excel and Power Point
Accounts payable and receivables
Team management
Focused on customer satisfaction
Management of remote employees
Skilled multi-tasker
Attention to detail
Experience
09/2013 to 05/2015Assistant ManagerU-Haul | Woodbridge, VA,
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Maintained daily record of all transactions.
Trained staff to deliver outstanding customer service.
Delivered excellent customer service by greeting and assisting each customer.
Opened and closed the store, which included counting cash drawers, making bank deposits and assigning daily task.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Marked clearance products with updated price tags.
Interviewed, hired and trained new quality customer service representatives.
05/2012 to 07/2014Independent Contractor/ Product Demonstrator Pacific Sunwear | Round Rock, TX,
Product Placement.
In charge of setting up and taking down demos.
Informed customers about sales and promotions in a friendly and engaging manner.
Pushed product sales.
Demonstrated how product works and the benefits.
09/2010 to 09/2011Sales AssociateTwice Daily | Franklin, TN,
Recommended and helped customers select merchandise based on their needs.
Exchanged returned merchandise for customers quickly and efficiently.
Informed customers about sales and promotions in a friendly and engaging manner.
Met monthly goals.
Cleaned and repaired jewelry.
Merchandise presentations.
Handled credit card applications.
Placed special merchandise orders for customers.
Opened and closed the store, which included counting cash drawers and making bank deposits.
02/2009 to 06/2010Server/ Hostess/ Cashier Bob's Big Boy | City, STATE,
Greet and seat customers in a cheerful and timely manner.
Correctly followed all health, safety and sanitation guidelines.
Maintained the highest standards of conduct and service.
Maintained calm demeanor during high-volume periods and special events.
Monitored restaurant for seating availability, safety and well being of guests.
Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Ensured each customer was satisfied with their food/order.
Helped open and train new store location.
03/2007 to 2009Barista Sonrise Cafe Beignet | City, STATE,
Adhered to recipe and presentation standards for specialty coffee and smoothie drinks.
Weighed, ground and packed coffee per customer orders.
Updated menu with daily offerings and specials, using personalized artistic touches.
Correctly followed all health, safety and sanitation guidelines.
Greeted guests with a pleasant smile and superior customer service.
Greeted and connected with every customer, recommending drinks and pastries.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Maintained calm demeanor during high-volume periods and special events.
Arranged merchandise in innovative and eye-catching displays.
Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Developed creative and appealing latte art techniques and instructed coworkers in method.
03/2004 to 02/2007Lead Receptionist/ Personal Assistant/ Lead Makeup Artist/ Talent Scout/ Runway CoachThe Models Center Studios | City, STATE,
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Managed the day-to-day calendar for the company’s senior director.
Managed daily office operations and maintenance of equipment.
Checked members and guests in promptly for their appointments.
Coordinated and booked all appointments.
Processed all cash and credit card transactions.
Portfolio development for clientele and agent distribution.
Instructed classes in makeup application and runway.
Instructed movement classes on a weekly basis.
Proactively scouted for new clientele.
Took care of all needs of Talent Director.
Education
Expected in | Telecommunications MediaBossier City Community College, Bossier City, LaGPA:
Expected in 2004High School Diploma | General StudiesMater Dei High School, Santa Ana, CAGPA:
Core Competencies
Business Development- Product Knowledge- Interpersonal Skills- Strategic
Marketing- Product Sales- Strong work ethic- Microsoft Office-
Microsoft Word- Excel- Outlook- PowerPoint- Speak and understand simple
Spanish
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School Attended
Bossier City Community College
Mater Dei High School
Job Titles Held:
Assistant Manager
Independent Contractor/ Product Demonstrator
Sales Associate
Server/ Hostess/ Cashier
Barista
Lead Receptionist/ Personal Assistant/ Lead Makeup Artist/ Talent Scout/ Runway Coach
