Assistant Manager Resume Example
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ASSISTANT MANAGER
Summary
Skills
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Experience
07/2019 - 02/2020Assistant ManagerMarco's Pizza | Thomasville , NC
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends.
11/2016 - 04/2019Customer Service RepresentativeMasonite International Corporation | Vandalia , OH
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Reviewed account and service histories to identify trends and issues.
- Upheld privacy and security requirements established by [Type] regulatory agencies.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Set up and activated customer accounts to alleviate burden on [Job title].
- Greeted customers to facilitate services, determine service needs and accurately input orders intoelectronic systems.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
- Interviewed customers regarding [Type] issues and reported feedback to management team.
04/2009 - 10/2016HR ManagerAccounting And Consulting Group, Llp | Roswell , NM
- Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
- Advised managers on organizational policy matters, such as [Type] and [Type] policies, and recommend needed changes.
- Sourced and developed sourcing leads to increase recruiting base.
- Eliminated discrimination and harassment risks by investigating internal and EEOC charges for corrective action.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Drove departmental efficiency by organizing comprehensive training orientations for [Number] new hires.
- Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports.
- Developed organizational filing systems for agendas, correspondence, data communications, records and reports.
- Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
- Fostered positive employee attitudes toward organizational objectives through effective orientations and townhall meeting systems.
- Onboarded and trained more than [Number] new employees per year in [Type] and [Type] areas.
- Established measures to promote equality in regard to diversity in culture, language, and family circumstances to ensure equal access to opportunity and advancement.
- Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
- Identified vacancies and recruited and hired applicants to fill positions in variety of departments.
- Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
- Ensured legal compliance by maintaining all applicable state and federal requirements and provided representation at hearings.
- Reduced workers compensation claims by implementing strong return to work policy.
- Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
- Projected employment needs and devised strategies to meet targets.
- Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues
- Diminished regulatory risks by managing random monthly drug testing for employees to ensure compliance adherence.
- Partnered with management to establish workplace safety curriculum for training and education purposes.
- Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.
- Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
- Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
- Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns.
- Instructed employees quarterly on drug abuse and prevention programs to enhance staff knowledge and awareness.
- Identified and solved complex strategy problems that impact management and business direction.
Education and Training
06/1988High School Diploma
Gaffney High School | City, State
Gaffney High School | City, State
Some College (No Degree): Journalism
Spartanburg Community College | City, State
Spartanburg Community College | City, State
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Resume Strength
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Resume Overview
School Attended
- Gaffney High School
- Spartanburg Community College
Job Titles Held:
- Assistant Manager
- Customer Service Representative
- HR Manager
Degrees
- 06/1988 High School Diploma
Some College (No Degree) : Journalism
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