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Assistant Manager Resume Example

Love this resume?Build Your Own Now
VT
ASSISTANT MANAGER
Summary
Skills
  • Benefits management
  • Human resources strategy
  • Compliance
  • Staff compensation
Experience
07/2019 - 02/2020Assistant ManagerMarco's Pizza | Thomasville , NC
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
11/2016 - 04/2019Customer Service RepresentativeMasonite International Corporation | Vandalia , OH
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Reviewed account and service histories to identify trends and issues.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts to alleviate burden on [Job title].
  • Greeted customers to facilitate services, determine service needs and accurately input orders intoelectronic systems.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
04/2009 - 10/2016HR ManagerAccounting And Consulting Group, Llp | Roswell , NM
  • Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
  • Advised managers on organizational policy matters, such as [Type] and [Type] policies, and recommend needed changes.
  • Sourced and developed sourcing leads to increase recruiting base.
  • Eliminated discrimination and harassment risks by investigating internal and EEOC charges for corrective action.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Drove departmental efficiency by organizing comprehensive training orientations for [Number] new hires.
  • Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports.
  • Developed organizational filing systems for agendas, correspondence, data communications, records and reports.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Fostered positive employee attitudes toward organizational objectives through effective orientations and townhall meeting systems.
  • Onboarded and trained more than [Number] new employees per year in [Type] and [Type] areas.
  • Established measures to promote equality in regard to diversity in culture, language, and family circumstances to ensure equal access to opportunity and advancement.
  • Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
  • Identified vacancies and recruited and hired applicants to fill positions in variety of departments.
  • Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
  • Ensured legal compliance by maintaining all applicable state and federal requirements and provided representation at hearings.
  • Reduced workers compensation claims by implementing strong return to work policy.
  • Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
  • Projected employment needs and devised strategies to meet targets.
  • Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues
  • Diminished regulatory risks by managing random monthly drug testing for employees to ensure compliance adherence.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
  • Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns.
  • Instructed employees quarterly on drug abuse and prevention programs to enhance staff knowledge and awareness.
  • Identified and solved complex strategy problems that impact management and business direction.
Education and Training
06/1988High School Diploma
Gaffney High School | City, State
Some College (No Degree): Journalism
Spartanburg Community College | City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

72Average
Resume Strength
  • Completeness
  • Length
  • Strong summary

Resume Overview

School Attended

  • Gaffney High School
  • Spartanburg Community College

Job Titles Held:

  • Assistant Manager
  • Customer Service Representative
  • HR Manager

Degrees

  • 06/1988 High School Diploma
    Some College (No Degree) : Journalism

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