Assistant Manager Resume Example
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ASSISTANT MANAGER
Summary
To use and improve my communication, customer service and organizational skills to help improve productivity for an establishment.
Highlights
Type 40WPM Microsoft Word Strong problem solver Microsoft Office proficiency Professional and mature |
Work Experience
11/2013 to Current
Assistant Manager Myeyedr － Virginia Beach , VA
- Additional Self Storage was sold to NSSM in Nov 2013
- Recommended and helped customers select units based on their needs.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Inventory and ordered supplies for the office and other facilities
- Followed up with Inquiry's
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Maintained an up-to-date department organizational chart.
- Created PowerPoint presentations used for business development.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Created weekly and monthly reports and presentations.
- Properly routed agreements, contracts and invoices through the signature process.
- Received and distributed faxes and mail in a timely manner.
- Received and screened a high volume of internal and external communications, including email and mail.
- Managed daily office operations and maintenance of facility.
- Created and maintained spreadsheets using Excel functions and calculations to develop reports and lists.
- Collected and kept careful records of rental payments.
- Maintained excellent customer relationships
- Monitored and documented all income, including delinquencies.
- Handled customer complaints personally to verify they were properly handled.
- Monitored areas cleanliness.
- Established and implemented leasing goals.
- Fully abstracted all leases and entered all pertinent information into the Sitelink management system.
- Shopped competition to identify opportunities, street rates and discounts
07/2010 to 11/2013
ManagerMarten Transport － Vacaville , CA
- Inventory and ordered supplies for the office and other facilities
- Followed up with Inquiry's
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Maintained an up-to-date department organizational chart.
- Created PowerPoint presentations used for business development.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Created weekly and monthly reports and presentations.
- Properly routed agreements, contracts and invoices through the signature process.
- Received and distributed faxes and mail in a timely manner.
- Received and screened a high volume of internal and external communications, including email and mail.
- Managed daily office operations and maintenance of facility.
- Created and maintained spreadsheets using Excel functions and calculations to develop reports and lists.
- Collected and kept careful records of rental payments.
- Maintained excellent customer relationships
- Monitored and documented all income, including delinquencies.
- Handled customer complaints personally to verify they were properly handled.
- Monitored areas cleanliness.
- Established and implemented leasing goals.
- Fully abstracted all leases and entered all pertinent information into the Sitelink management system.
- Trained new employees
11/2009 to 04/2010
General Assistant/ReceptionistEldorado Resorts, Inc. － Pompano Beach , FL
- Maintained accurate and updated websites
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Designed electronic file systems and maintained electronic and paper files.Maintained the front desk and reception area in a neat and organized fashion.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Maintained an up-to-date department organizational chart.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Leased keys for viewing of our current rental listings.
04/2009 to 12/2009
Cashier/CookBlitt & Gaines P.C. － Edwardsville , IL
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Recorded customer orders and repeated them back in a clear, understandable manner.
- Promptly reported complaints to a member of the management team.
- Quickly and efficiently processed payments and made accurate change..
- Served fresh, hot food with a smile in a timely manner.
- Communicated clearly and positively with co-workers and management.
- Served orders to customers at windows, counters and tables.
- Cut and chopped food items and cooked on a grill or in fryers.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
- Accurately measured ingredients required for specific food items.
- Prepared and served beverages such as coffee, tea and fountain drinks.
- Carefully maintained sanitation, health and safety standards in all work areas.
- Frequently washed and sanitized hands, food areas and food preparation tools.
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
- Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
- Took initiative to find extra tasks when scheduled duties were completed.
09/2008 to 03/2009
Bill CollectorMarriott Vacations Worldwide － South Miami , FL
- Assisted delinquent account on an outbound call system
- Achieved quota each month
- Properly processed Customers payments or postponed payments.
- Maintained up-to-date records at all times.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
02/2007 to 12/2007
Barista/CashierCuppy's Coffee － City , STATE
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Served orders to customers at windows.
- Served fresh, hot food with a smile in a timely manner.
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Took initiative to find extra tasks when scheduled duties were completed.
- Quickly unloaded product shipments and stocked freezers.
- Assisted management with monthly inventory control and weekly stock ordering.
- Baked Goods for extra profile for the company.
- Took initiative to find extra tasks when scheduled duties were completed.
Accomplishments
Increased office organization by developing more efficient filing system and customer database protocols.
Promoted to Site Manager after 8 months of employment.
Education
Nov 2010
Associates of AccountingUniversity of PhoenixGPA: GPA: 3.25GPA: 3.25
2015
Real Estate License: Real EstateState Continuing Education
2009
High School DiplomaCopperas Cove High School － City, State
Skills
Customer Service, Handling Cash, Childcare/Home Care, Cleanliness, Great Organizational Skills, Advanced Problem-Solving, Multitasker, Fast Learner, Self Motivator, Property Management, 10 Line Phone
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Resume Overview
School Attended
- University of Phoenix
- State Continuing Education
- Copperas Cove High School
Job Titles Held:
- Assistant Manager
- Manager
- General Assistant/Receptionist
- Cashier/Cook
- Bill Collector
- Barista/Cashier
Degrees
- Associates of Accounting
Real Estate License : Real Estate
High School Diploma
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