Assistant Manager Resume Example National Self Storage Management

ASSISTANT MANAGER

Summary

To use and improve my communication, customer service and organizational skills to help improve productivity for an establishment.

Highlights

Type 40WPM Microsoft Word

Strong problem solver

Microsoft Office proficiency

Professional and mature

Work Experience

11/2013 to Current

Assistant Manager National Self Storage Management － Copperas C, TX

Additional Self Storage was sold to NSSM in Nov 2013
Recommended and helped customers select units based on their needs.
Informed customers about sales and promotions in a friendly and engaging manner.
Inventory and ordered supplies for the office and other facilities
Followed up with Inquiry's
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Maintained an up-to-date department organizational chart.
Created PowerPoint presentations used for business development.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Created weekly and monthly reports and presentations.
Properly routed agreements, contracts and invoices through the signature process.
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, including email and mail.
Managed daily office operations and maintenance of facility.
Created and maintained spreadsheets using Excel functions and calculations to develop reports and lists.
Collected and kept careful records of rental payments.
Maintained excellent customer relationships
Monitored and documented all income, including delinquencies.
Handled customer complaints personally to verify they were properly handled.
Monitored areas cleanliness.
Established and implemented leasing goals.
Fully abstracted all leases and entered all pertinent information into the Sitelink management system.
Shopped competition to identify opportunities, street rates and discounts

07/2010 to 11/2013

ManagerAdditional Self Storage － Copperas Cove, TX

Inventory and ordered supplies for the office and other facilities
Followed up with Inquiry's
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Maintained an up-to-date department organizational chart.
Created PowerPoint presentations used for business development.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Created weekly and monthly reports and presentations.
Properly routed agreements, contracts and invoices through the signature process.
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, including email and mail.
Managed daily office operations and maintenance of facility.
Created and maintained spreadsheets using Excel functions and calculations to develop reports and lists.
Collected and kept careful records of rental payments.
Maintained excellent customer relationships
Monitored and documented all income, including delinquencies.
Handled customer complaints personally to verify they were properly handled.
Monitored areas cleanliness.
Established and implemented leasing goals.
Fully abstracted all leases and entered all pertinent information into the Sitelink management system.
Trained new employees

11/2009 to 04/2010

General Assistant/ReceptionistRe/Max Platinum － Copperas Cove, TX

Maintained accurate and updated websites
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Designed electronic file systems and maintained electronic and paper files.Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside vendors needing to gain access to the building.
Maintained an up-to-date department organizational chart.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Leased keys for viewing of our current rental listings.

04/2009 to 12/2009

Cashier/CookThe Dawg Shack － Copperas Cove, TX

Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.
Quickly and efficiently processed payments and made accurate change..
Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management.
Served orders to customers at windows, counters and tables.
Cut and chopped food items and cooked on a grill or in fryers.
Packaged menu items into bags or trays and placed drink orders into carriers.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
Accurately measured ingredients required for specific food items.
Prepared and served beverages such as coffee, tea and fountain drinks.
Carefully maintained sanitation, health and safety standards in all work areas.
Frequently washed and sanitized hands, food areas and food preparation tools.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying greasetraps.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Took initiative to find extra tasks when scheduled duties were completed.

09/2008 to 03/2009

Bill CollectorGC Service － Copperas Cove, TX

Assisted delinquent account on an outbound call system
Achieved quota each month
Properly processed Customers payments or postponed payments.
Maintained up-to-date records at all times.
Formulated and enforced Service Center policies, procedures and quality assurance measures.

02/2007 to 12/2007

Barista/CashierCuppy's Coffee － Copperas Cove, TX

Correctly received orders, processed payments and responded appropriately to guest concerns.
Served orders to customers at windows.
Served fresh, hot food with a smile in a timely manner.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Cleaned food preparation areas, cooking surfaces, and utensils.
Took initiative to find extra tasks when scheduled duties were completed.
Quickly unloaded product shipments and stocked freezers.
Assisted management with monthly inventory control and weekly stock ordering.
Baked Goods for extra profile for the company.
Took initiative to find extra tasks when scheduled duties were completed.

Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.

Promoted to Site Manager after 8 months of employment.

Education

Nov 2010

Associates of AccountingUniversity of PhoenixGPA: GPA: 3.25GPA: 3.25

2015

Real Estate License: Real EstateState Continuing Education

2009

High School DiplomaCopperas Cove High School － Copperas Cove, TX

Skills

Customer Service, Handling Cash, Childcare/Home Care, Cleanliness, Great Organizational Skills, Advanced Problem-Solving, Multitasker, Fast Learner, Self Motivator, Property Management, 10 Line Phone

Resume Overview

Companies Worked For:

National Self Storage Management
Additional Self Storage
Re/Max Platinum
The Dawg Shack
GC Service
Cuppy's Coffee

School Attended

University of Phoenix
State Continuing Education
Copperas Cove High School

Job Titles Held:

Assistant Manager
Manager
General Assistant/Receptionist
Cashier/Cook
Bill Collector
Barista/Cashier

Degrees

Associates of Accounting
Real Estate License : Real Estate
High School Diploma

Assistant Manager Resume Example

Resume Score: 90%

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