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Assistant Manager Resume Example

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ASSISTANT MANAGER
Career Focus
Highly enthusiastic customer service professional with 3 years customer interface experience. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Personable and responsible Cashier with 3 years in retail and customer service. Solid team player with upbeat, positive attitude. Results- driven Assistant Manager with proven ability to establish rapport with customers.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Seasoned customer service specialist with background in providing advice on diverse customer situations. Results-oriented management with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Assistant Manager who specializes in quality service, customer retention, productivity and team management. Friendly Customer Service Manager with can-do attitude and willingness to help at all times. Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.
Core Qualifications
Client relations specialist Sales proficiency Conflict resolution techniques Accurate money handling Team management Merchandising Meticulous attention to detail Security monitoring Persuasive Process improvements Focused on customer Able to lift 50 pounds satisfaction Verbal/written communication Management of remote Punctuality employees Hard-working Skilled multi- tasker Inventory control Deadline- oriented Staff training Supervision and training Computer-savvy Calm under pressure Complex problem solving
Education and Training
2012
GED: GED Mitchell Community College － Statesville, NC, USA GED GED Bachelors: Business Administration and Finance Business Administration and Finance Coursework includes Economics Coursework includes Entrepreneurial Management Coursework includes Organizational Behavior Communications and Marketing coursework Coursework in Marketing and Advertising
Coursework in Public Relations Relationship Selling course Coursework in Finance and Accounting: Business Administration Finance Business Administration and Marketing Strayer University － Huntersville, NC, USA Business Administration Business Development training Finance Business Administration and Marketing
Accomplishments
  • Played an instrumental role in increasing customer satisfaction ratings index from 96% to 104% within 3 years as Customer Service Manager.
  • Promoted to Assistant Manager after 8 months of employment.
  • Formally recognized for playing an instrumental role in the implementation of cost savings measures.
  • Created strategies to develop and expand existing customer sales, resulting in a 104% increase in annual sales.
  • Oversaw decrease in customer complaints.
Work Experience
09/2012 to 03/2016
Assistant Manager Four Brothers Stores － Troutman, NC
  • Wrote and edited documents to keep staff informed on policies and procedures.
  • Design Responsible for creative design for prominent sales.
  • Protective Services Applied safety procedures and policies as outlined in Department Safety Manual.
  • Computed sales prices, total purchases and processed payments.
  • Described merchandise and explain operation of merchandise to customers.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Placed special orders and called other stores to find desired items.
  • Recommended merchandise based on customer needs.
  • Operated a cash register to process cash, check and credit card transactions.
  • Administered all point of sale opening and closing procedures.
  • Facilitated monthly and quarterly physical inventory counts.
  • Explained information about the quality, value and style of products to Influence customer buying decisions.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Processed an average of 350 transactions each day in a timely manner.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Offered direction and gave constructive feedback to motivate team members.
  • Built and maintained effective relationships with peers and upper management.
  • Met incoming customers and provided immediate assistance.
  • Listened to customer needs and preferences to provide accurate advice.
  • Trained all new sales employees on effective techniques.
Skills
Accounting, Advertising, attention to detail, Bachelors, Business Administration, Business Administration, Business Development, cash register, cash register, closing, Conflict resolution, creative design, credit, Client relations, customer service, direction, Economics, Staff training, fast, Finance, inventory, Inventory control, listening, Marketing, Merchandising, money, neat, Organizational, Persuasive, policies, problem solving, Public Relations, Public Relations, purchasing, quality, retail, Safety, Selling, Sales, Supervision, Team management, Team management, phone, written communication
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Resume Overview

Companies Worked For:

  • Four Brothers Stores

School Attended

  • Mitchell Community College
  • Strayer University

Job Titles Held:

  • Assistant Manager

Degrees

  • GED :
    Coursework in Public Relations Relationship Selling course Coursework in Finance and Accounting: Business Administration Finance Business Administration and Marketing

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