Assistant Manager resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Communicative assistant manager dedicated to going above and beyond to create unforgettable guest experiences. Establish rapport with management and staff through quality of service and personal interaction. Offering two and a half years of experience serving up to 60 dinner guests at a restaurant. Results-focused Supervisor offering years of 9 months experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Sharp individual with team player attitude and well-honed skills in time management and customer service. Known for successfully troubleshooting registers equipment and managing employees. Personable professional with fluency in english.
Skills
Communication skills
Dining area cleanliness
Dining room management
High-volume dining
Time management
Team building
Customer service
Staff management
Sales growth
Training
Staff supervision
Work History
Assistant Manager, 06/2019 to Current Regal Cinemas Corporation – Hyannis, MA,
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Trained team members in successful strategies to meet operational and sales targets.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Monitored employee performance and developed improvement plans.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Increased sales revenues by 50% over two and a half years by promoting complementary products and educating customers about store promotions.
Coached team on effective upselling and cross-selling methods.
Submitted reports to senior management to aid in business decision-making and planning.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Mentored two to three-member sales team in applying effective sales techniques and delivering top-notch customer service.
Promoted to Assistant Manager after only one year and five months with company.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Supervised team of two to three employees and provided feedback on performance.
Managed two to three servers and cooks successfully in fast-paced environment through proactive communication and positive feedback.
Met or exceeded monthly sales goals as team leader by up to 20%.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Applied customer feedback to develop process improvements and support Claire-term business needs.
Created and implemented incentive initiative for on-the-job safety and achieved two and a half years with no Workers' Compensation claims.
Responded to customer concerns, working with manager to raise customer satisfaction ratings by 50% in two and a half years.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Cook, 12/2018 to Current Arbor Company – Calgary Place, GA,
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Verified proper portion sizes and consistently attained high food quality standards.
Mentored staff in expectations and parameters of kitchen goals and daily work.
Safely used kitchen equipment such as knives and grills, effectively reducing injuries and burns %.
Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
Produced over 150 dishes seven hour shift and maintained near-perfect customer satisfaction scores.
Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Communicated closely with servers to fully understand special orders for customers, including those with food allergies and gluten intolerance.
Managed two to three-person staff, supervised preparation of breakfast foods and explained steps for readying specialty items, including eggs and waffles food.
Prepared estimated three to four orders simultaneously during peak dinner periods with 85% accuracy rate, maximizing customer satisfaction and repeat business.
Server, 09/2017 to Current Fogo De Chao – Miami, FL,
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept register accurate through correct billing, payment processing and cash management practices.
Prepared beverages and filled food orders for customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Managed food resources, memorized orders and wrote patron's food orders on slips in 38-seat restaurant.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Greeted and maintained relationships with regular customers.
Increased sales from $200 to $600 by upselling different foods, toppings, desserts, and extras to customers.
Bussed and reset several tables per shift, working efficiently to keep dining room and work areas clean.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Door Host, 07/2017 to Current Lodge Management Group – Chicago, IL,
Monitored dining room and guest flow to maximize table usage and minimize wait times by 20%.
Informed servers of newly seated parties for speedy service.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Recorded available tables after seating each party.
Managed wait staff of 5, serving 20 tables daily for 3-star fine dining establishment.
Took information about guests' party size, led to seating, offered menus and suggestive selling.
Answered customer questions about hours, seating and any other information.
Education
High School Diploma: , Expected in 06/2019 Warwick High School - Newport News, VA GPA:
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