Resourceful keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature.
Accurate money handling
Team leadership experience
Good communication skills
Selected to train junior associate in procedures, customer service and sales techniques.
Tractor Supply CoNovember 2011 to December 2015Assistant Manager Conway, AR
Used propane forklift to load trailer at warehouse.
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Fulfilled customer shipping needs using UPS and USPS methods.
Completed weekly schedules according to payroll policies.
Maintained daily record of all transactions.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Worked closely with the district manager to formulate and build the store brand.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Offered direction and gave constructive feedback to motivate team members.
Held each team member accountable for achieving brand and performance goals.
Built and maintained effective relationships with peers and upper management.
Recruited, hired, developed and retained retail talent for the company.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Marked clearance products with updated price tags.
Manpower/Salvation ArmyMay 2010 to October 2011Account Manager Conway, AR
Managed, developed, and maintained all aspects of finance, accounting, and data processing.
Controlled budget, and cash flow.
Prepare, monitor, and maintain computerized accounts payables and receivables.
Generated income statements, balance sheets, general ledger, checks, and reports.
Supported internal and external audit requests by reconciling all currency.
Attended weekly staff meeting to keep on top of financial needs for clients.
Developed and implemented financial strategies.
Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
Reconciled bank statements to clients' books and prepared financial statements from client documents.
Summit Medical SupplyApril 2007 to May 2010Warehouse Manager Conway, AR
Performed clerical duties; processed mail, daily reports, and correspondence; retrieved, updated, and corrected files.
Ordered all equipment and supplies.
Scheduled all shipments, ensuring on-time delivery.
Worked with purchasing agents; expedited customer service needs.
Supervised material flow, storage and global order fulfillment.
Maintained accurate stock records and schedules.
Selected products for specific routes according to pick sheets.
Oversaw special orders and after-hours, urgent shipping jobs.
Unloaded, picked, staged and loaded products for shipping.
Conducted monthly, quarterly and yearly inventories of warehouse stock.
Resolved service issues in a timely manner, including coordinating and processing returns.
Oversaw warehousing and storage practices and housekeeping.
Received incoming shipments and reviewed contents against purchase order for accuracy.
Worked at a rapid pace to meet tight deadlines.
Used propane forklift to load trailer at warehouse.
American Red CrossApril 2006 to April 2007Phlebotomist Little Rock, AR
Drawing of blood.
Trained for Aphersis.
Interviewed and run pre-blood test on customers.
Observe customers level of wellness during and after process.
Bryant and Stratton online college07/2010AccountingNew YorkAccounting
American College of Health Sciences04/2006Phlebotomy CertificationConway, AR
North Arkansas College05/2004Harrison, ARSome college coursework completed for majoring in Licensed Practicing Nursing.
UA Community College08/2003Completed all Prerequisites for majoring in LPN courses.Morrilton, AR
Hard-worker, Leadership, Interpersonal Skills, Inventory Control, Labor Cost Controls, Organizational Skills, Problem Resolution, Sales, Customer Relations, Departmental Operations Management, Employee Scheduling, Event Management, Fast Learner, Staff Development, Staff Motivation, Staff Training, Team Building, Team Player, Communication Skills.