LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Assistant Manager
Please provide a type of job or location to search!
SEARCH

Assistant Manager Resume Example

Resume Score: 70%

Love this resume?Build Your Own Now
ASSISTANT MANAGER
Professional Summary

Seeking an opportunity to be engaged primarily in customer oriented, result driven service industry with the expertise and sound judgment necessary and an ability to resolve problems tactfully and diplomatically.

An accomplished and focused  customer service professional with over eight years of rich experience. Master in Business Administration from Sam Higginbotom Institute of Agriculture, Technology & Sciences. Quick ­ learner ­ have the mental agility to self-start and succeed in a fast-paced environment Dedicated to achieving targets while providing excellent customer service and satisfaction, excellent communication skills, ability to handle challenging assignments and proven track record Customer Complaint Resolution.

Adaptive ­ enjoy being outside of comfort zone; tackle ambiguity, change, and new challenges with enthusiasm Good analytical skills supported with Strong communication, presentation, team player and team leader skills experienced with conventional and ASAP methodology. Highly motivated, goal oriented team player with configuration and application knowledge. Excellent relationship builder with success in forming strong, sustainable relationships and securing consensus among cross-functional team members for key initiatives.

Customer service professional dedicated to effective team management and customer satisfaction.  Exceptional customer care professional who addresses inquiries and resolves problems as they arise.
Skills
  • Exceptional interpersonal communication
  • Customer Relationship Management Software (CRM)
  • Skilled trainer
  • Excellent time management skills
  • Effective problem solver
  • Negotiation expert
  • Process improvement specialist
  • Effective workflow management
  • Adherence to high customer service standards
  • Customer-focused
  • SAP and ERP system knowledge
  • Microsoft Outlook, Word and Excel
  • Exceptional telephone etiquette
  • MS Office expert

RELEVANT TRAININGS:-

  •  Six Sigma Star Certified
  •  Trained on Retention- Attrition
  •  Transactional Analysis Workshop
  •  Excel in Excel Workshop
  •  Creating Fun @ Workplace
  •   EM-Power –(A workshop on Feedback and Coaching)
  •  Completed TL fundamental Training
  •  Completed Leadership Training
  •  Man Management Training







Personal Information
Date of Birth : 27 February 1982
Work History
Assistant Manager, 09/2012 to 01/2016
Tata Tele Services Limited – New Delhi, India
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Fostered an environment which encouraged continual process improvements.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.


Senior Executive, 12/2009 to 08/2012
Tata Communications Limited – New Delhi, India
  • Complete analysis of business scorecard & dashboards Target based performance & support process efficiency like- customer acquisition, usage and revenue analysis etc.
  • Manage implementation, being primary interface with internal cross functional team and external technology partners.
  • Responsible for conceptualizing and productizing new products for Enterprise Market.
  • This role gave opportunity to analyze market, design, develop and implement latest technologies and trends in the industry.
  • Facilitating operational & strategic decision-making by analysis of different key parameters. 
  • Analyzed impact of new product on existing CRM, network and business processes, and redefined the same specifically for supporting the product.
  • Responsible for handling the projects in capacity with major responsibility encompassing requirements gathering with thorough coordination between various Business and technology stakeholders.
  • Devised and published metrics to measure the organization's success in delivering world class customer service.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Effective liaison between customers and internal departments.


Zonal Operations Executive, 01/2009 to 12/2009
Reliance Integrated Services Pvt. Ltd – Kolkata, India

  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Fostered an environment which encouraged continual process improvements.
  • Trained staff on operating procedures and company services.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Solved unresolved customer issues.
  • Cross-trained and backed up other customer service managers.


Process Leader, 01/2006 to 08/2008
First Source Solutions Ltd Vodafone – Kolkata, India
  • Responsible for complete Demand Requirement closure and movement to next level across all the functions within Telecom IT stack covering Fulfilment, Assurance & Billing processes.
  • Participated in the formation of Business Analysts group from scratch, including ­ building processes, templates etc.
  • Worked on feasibility and rapid impact analysis for various demands which come from multiple business functions within Vodafone India, the client, and roll them out by closely working with end to end design and development teams.
  • Proactively developed, defined, delivered and managed the Business requirement documents including elicitation, analysis and presentation of high quality requirements, optimal business processes and use cases in order to ensure successfully output of the delivery.
  • Supported Product and Service teams to define the required Customer Experience for a given product; cooperating and coordinating with relevant departments of the company to elicit comprehensive requirements.
  • Created data models using SQL/Teradata for deep dive analysis & customer behavior analysis, built Statistical Models Campaign, Churn, Revenue etc.
  • Trained and guided the delivery team to document the application enhancements in Functional point terminology including negotiation, convincing and closing issues if any when delivery team is in disagreement with functional point.



Associate, 02/2005 to 07/2005
Wipro Limited – Kolkata, India
  • Help in the development of client requirements via industry standard analysis techniques such as data flow modeling, case analysis, work flow analysis, functional decomposition analysis, data modeling, and object modeling.
  • Analyze Product-Level changes identified by customers as well as Internal stake holders with the objective of deriving comprehensive functionally-rich solutions.
  • Interact with clients to gain understanding of requirements through discussions including areas like requirement definition, execution and evaluation of functional tests, review, testing and analysis.
  • Document the high-level requirements from products as well as solution perspectives both descriptively as well as using available tools for the purpose.
  • Provide functional support and coordination to Development as well as Quality Assurance Teams in describing as well as clarifying functionalities while clearly documenting updates to the product/solution.
  • Track system and process down time across the service call center and report back daily, weekly & monthly on trends to senior management with a view to drive down lost time.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.


Education
MBA: Business Administration, 2012
Sam Higginbotom Institute of Agriculture, Management & Sciences - India
  • Coursework in Operations Management
  • Coursework in Business Administration, Finance and Marketing
  • Coursework in Human Resource Management
Bachelor of Science: Bachelor of Science in Hospitality & Hotel Administration, 2004
Indira Gandhi National Open University - Kolkata, India
  • Hospitality 
  • Administration
  • Accounts​

  ​

Additional Information
  • Personal Details: Date of Birth : 27 February 1982
  • Nationality : Indian
  • Resident Status:Permanent Resident
  • Languages : English, Hindi, Bengali
  • Work References: Available upon request.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Tata Tele Services Limited
  • Tata Communications Limited
  • Reliance Integrated Services Pvt. Ltd
  • First Source Solutions Ltd Vodafone
  • Wipro Limited

School Attended

  • Sam Higginbotom Institute of Agriculture, Management & Sciences
  • Indira Gandhi National Open University

Job Titles Held:

  • Assistant Manager
  • Senior Executive
  • Zonal Operations Executive
  • Process Leader
  • Associate

Degrees

  • MBA : Business Administration , 2012
    Bachelor of Science : Bachelor of Science in Hospitality & Hotel Administration , 2004

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Assistant-manager
Assistant-Manager-resume-sample

Assistant manager Assistant Manager

L3 HOSPTILITY GROUP

Evanston, Illinois

Assistant-Manager-resume-sample

Assistant Manager

FedEx Office

Pelham, Alabama

Assistant-Manager-resume-sample

Assistant Manager

Family Dollar

Highland, California

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.