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Assistant Manager Resume Example

Resume Score: 80%

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Mendy
Harris
Professional Summary

Assistant Manager with experience providing leadership necessary for sales growth and increased profit margin. Cultivates open communication with employees and provides feedback to improve job performance.

Accomplished Assistant Manager with 3 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Skills
  • Recruiting and Interviewing
  • Staff Supervision
  • Issue resolution
  • Employee performance evaluations
  • Financial Management
  • Business analysis
  • Sales growth
  • Business administration
  • Google Drive
Education
Camden High SchoolCamden, ScGED
Certifications
  • CompTIA Security+
  • ServSafe
Work History
Sonic Drive-In- Assistant Manager
Camden. SC, United States09/2017 - 05/2020
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Monitored employee performance and developed improvement plans.
  • Increased sales revenues by [Number]% over [Timeframe] by promoting complementary products and educating customers about store promotions.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Coached team on effective upselling and cross-selling methods.
  • Increased sales from $[Number] to $[Number] by driving operational efficiencies and building excellent customer rapport.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Met or exceeded monthly sales goals as team leader by up to [Number]%.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Promoted to Assistant Manager after only [Number] months with company.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
National Finance Company- Finance Manager
Camden, SC, United States06/2008 - 04/2011
  • Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.
  • Evaluated competitor data and statistics to develop business investment strategy and drive growth.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Executed core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations.
  • Developed budgets and strategic plans for day-to-day operations.
  • Created robust, diversified financial portfolios for clients.
  • Decreased monthly expenditures by [Number]% through effectively reviewing documents and identifying problem areas.
  • Introduced [Type] innovative technology and process improvement initiatives, saving $[Amount].
  • Funded [Type] initiatives by cultivating strong partnerships and stockholder relationships.
  • Audited, balanced and reconciled payroll for more than [Number] personnel.
Quick Credit Finance- CSR
Camden, Sc, United States02/2006 - 09/2008
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in [Number]% decrease in cancellations.
  • Drove team revenue totals by bringing in over $[Amount] in sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Educated customers on promotions to enhance sales.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Regularly exceeded daily sales and product add-on quotas.
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Resume Overview

Companies Worked For:

  • Sonic Drive-In
  • National Finance Company
  • Quick Credit Finance

School Attended

  • Camden High School

Job Titles Held:

  • Assistant Manager
  • Finance Manager
  • CSR

Degrees

  • GED

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