assistant manager resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated Cannabis Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

  • Proficient in cash management
  • Exceptional time management skills
  • Job inspections
  • Retail sales
  • Quick learner
  • Customer-oriented
  • Active listening skills
  • Computer literate
  • First Aid/CPR
  • Credit card processing
  • POS systems knowledge
  • Detail-oriented
  • MS Windows proficient
  • Trusted key holder
  • Creative problem solver
  • Motivated team player
  • Relationship development
  • Staff Training
  • Employee Scheduling
  • Business Management Principles
  • Labor Cost Controls
Work History
11/2020 to Current General Manager Performance Food Group | , , St Louis, MO
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee evaluations, and contract details.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained new employees on proper protocols and customer service standards.
04/2019 to 11/2020 Assistant Manager Performance Food Group | , ,
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to patients, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet patient needs.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Handled customer service by dealing with complaints, organizing stock and answering patient questions.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Maintained positive patient relationships by responding quickly to patient service inquiries.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Strengthened merchandising and promotional strategies to drive patient engagement and boost sales.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
09/2018 to 04/2019 Assistant Manager Ascension Health | , ,
  • Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Achieved recognition from senior management for contributions to store's success by managing sales, employees and operations to achieve optimal performance.
  • Reviewed sales and merchandising reports to achieve profit goals, reduce back stock and predict sales.
  • Addressed and resolved strategy issues to support sales management and guide business direction.
  • Trained employees and oversaw production staff, department leaders and shift managers.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reduced all financial discrepancies by managing monetary transactions, including credit card and deposit transactions.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Communicated effectively with customers to solve problems and promote customer satisfaction.
  • Managed weekly inventory transactions by creating templates to ensure optimal food and beverage stock.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
11/2017 to 09/2018 Lead Auditor Optivest Properties | , ,
  • Ensured compliance with established internal procedures by examining reports, processes, and documentation.
  • Conducted financial, compliance and operational audits.
  • Completed audit papers by documenting audit tests and findings.
  • Verified the quantity and description of materials received by checking merchandise against the packing list.
  • Inspected products for defects and damages and examined ingoing and outgoing shipments.
  • Entered quantity received against the purchase order in the computer system.
  • Assembled and filled orders to be shipped to customers and prepared all shipping documentation.
  • Administered auditing program to address risks and evaluate compliance with regulatory requirements.
  • Communicated with auditee staff to obtain necessary information for audits.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Analyzed data and findings to prepare reports detailing financial information.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Executed audit phases and entered data into accounting software for analysis.
  • Planned and executed follow-up audits at appropriate intervals.
  • Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
03/2011 to 08/2017 Manager Company Name | , ,
  • Assisted in schedule making
  • Assisted in payroll
  • Organized community events/fundraisers
  • Answered phone lines
  • Immediately addressed issues with customers so that they could be successfully resolved
  • Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion
  • Processed cash and credit payments rapidly and accurately
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
Expected in to to Associate In Science | Veterinary Technology Johnson College, Scranton, Pa GPA:

Completed Cannabis Training University "Master of Medical Cannabis Certificate" Program.

Courses obtained:

  • 1)Marijuana as Medicine
  • 2)How to be a Budtender in a Medical Marijuana Dispensary
  • 3) & 4)Dispensary/Delivery/Jobs/Business
  • 5)Medical Marijuana Laws & Regulations
  • 6)Marijuana Cooking & Extractions
  • 7)How to Grow Medical Marijuana

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Resume Overview

School Attended

  • Johnson College

Job Titles Held:

  • General Manager
  • Assistant Manager
  • Assistant Manager
  • Lead Auditor
  • Manager


  • Associate In Science

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