Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Enthusiastic Professional Manager offers over 25 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Driven and decisive managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Skills
Employee recruitment expertise
Organization and prioritization
Hiring and training
Staff development talent
Adaptable
Supervisory skills
Excellent written and verbal communication skills
Experience
01/2019 to Current
Assistant ManagerRaising Canes Chicken – Palm Springs, CA,
Directed safety operations and maintained clean work environment to adhere to the San Bernardino County Health Department, FDA and OSHA requirements.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Created, organized and maintained employee personnel files to keep sensitive data secure.
Recruited and hired qualified candidates to fill open positions.
Performed site evaluations, customer surveys and team audits.
Reviewed all candidate documentation, including identification, references and background checks in alignment with hiring protocol.
Guided new hires through orientation, on-boarding and explained documentation requirements to facilitate HR process.
Documented customer inquiries and feedback, including service delivery suggestions in company database.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Created 2 week schedules for 12 hosts, 35 servers and 15 service assistants to keep every shift well-staffed during holidays and busy periods.
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Prepared weekly payroll to keep up with projected weekly revenue.
04/2013 to 05/2018
General ManagerRod Martin's Complete Basement Systems – Atlanta, GA,
Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Encouraged patron loyalty by emphasizing customer-focused approach by staff.
Priced and ordered food products, kitchen equipment and food service supplies.
Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Traveled to locations within the division to train managers and team members on food safety and company policies and procedures.
06/2006 to 05/2012
General ManagerRod Martin's Complete Basement Systems – Manassas, VA,
Trained Franchisees owners Denny's "Brand Standards" prior to release of the brand.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Maintained current understanding of company offerings to better serve customers and team members with strong knowledge base.
Worked closely with customers to understand needs and resolve diverse issues.
Assisted in sales, customer service and human resources objectives to increase experience and gain broad company perspective.
Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Education and Training
Expected in 08/2020
Bachelor of Science: Criminal Justice American InterContinental University - Schaumburg, IL GPA:
Expected in 03/2013
Associate of Science: Business Administration San Joaquin Valley College - Visalia, CA GPA:
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