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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

Attentive supervisor with 5+ years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Customer rapport
  • Closing and contract negotiations
  • Staff development
  • Customer relations
  • Inventory management
  • Marketing tactics
  • Staff training and development
  • Orientating and training
  • Microsoft Office expertise
  • Scanner operations
  • Merchandise restocking
  • ID verification
  • Bank deposits
  • Coin counting
  • Cash drawer balancing
  • Issue resolution
  • Training and mentoring
  • Loss prevention
  • Credit and cash transactions
  • Cash management
  • Customer greeting
  • Returns and exchanges
  • Customer assistance
  • Cash register operation
  • Customer service
  • Effective customer upselling
  • Product recommendations
  • Payment processing
  • Credit card payment processing
  • Problem-solving abilities
  • Adaptive team player
  • Technologically savvy
  • Office equipment proficiency
  • Senior leadership support
  • Quality control
  • Stockroom procedures
  • Courteous demeanor
  • Shipping and receiving understanding
  • Inbound and outbound calling
  • Clerical support
  • Product organization
  • Inventory tracking
  • Time management
  • Problem resolution
  • Team management
  • Team building
  • Communications
  • Financial records analysis
  • Resource utilization
  • Marketing promotions
  • Planning and coordination
  • Cash handling accuracy
  • Written and oral communication skills
  • Excellent communication skills
  • Listening skills
  • Reliable and punctual
  • Accurate money handling
  • Planning and organization
  • Accounts payable and receivable
  • Employee management
  • POS system operations
  • Training and coaching
  • Service prioritization
  • File and data retrieval systems
  • Data entry
  • Call routing
  • Appointment confirmation
  • Customer assistance and interaction
  • Hospitality services
  • Team collaboration
  • Email and telephone decorum
  • Proficient in MS Word Documents
  • Proficient in Microsoft Office
  • Package and mail receipt
  • Office supplies ordering
  • Cash transactions
  • Meeting arrangements
  • Issue handling
  • Correspondence typing
  • Microsoft Office
  • Conflict management
  • Oral and writing communication
  • Patient scheduling
  • Pleasant speaking voice
  • Organizational skills
  • Project organization
  • Tutoring and coaching
  • Lesson planning
  • Business writing
  • Mail management
Experience
Assistant Manager
Warsaw, INLittle Caesars/Jul 2015 to Apr 2020
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize team productivity.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Completed inventory audits to identify losses and project future demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Evaluated employee performance and developed improvement plans.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Processed returned items in accordance with store policy.
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Worked closely with front-end staff to assist customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Stayed up to date on current item discounts to support promotions.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Prepared food, including Pizza, Bread sticks and sauce items.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
  • Counted product stock to maintain inventory records.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Assistant Manager
Mishawaka, INDomino's Pizza/Jan 2018 to Aug 2018
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize team productivity.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Assistant Manager
Granger, INLittle Caesars/Apr 2017 to Jan 2018
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Planned and prepared workflow schedules, delegating tasks for 15-member team.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated daily tasks to team members to optimize team productivity.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Completed inventory audits to identify losses and project future demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Evaluated employee performance and developed improvement plans.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Processed returned items in accordance with store policy.
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Worked closely with front-end staff to assist customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Stayed up to date on current item discounts to support promotions.
  • Wiped down counters to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Prepared food, including Pizza, bread options, and sauce items.
  • Answered phone calls to assist customers with questions and carry out or delivery orders.
  • Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
  • Counted product stock to maintain inventory records.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Education and Training
High School DiplomaImmanuel Christian SchoolMay 1995Benton Harbor, MI
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Resume Overview

Companies Worked For:

  • Little Caesars
  • Domino's Pizza

School Attended

  • Immanuel Christian School

Job Titles Held:

  • Assistant Manager

Degrees

  • High School Diploma

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