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Assistant Manager Resume Example

Resume Score: 80%

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TA
ASSISTANT MANAGER
Professional Summary
Work History
Hawthorn By Wyndham - Assistant ManagerChandler, AZ01/2020 - Current
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored employee performance and developed improvement plans.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Coached team on effective upselling and cross-selling methods.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Provided current employees options for additional training opportunities.
  • Assessed workloads to meet seasonal fluctuation needs.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Communicated with managers of other departments to maintain transparency.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Interviewed, hired and trained 15 staff associates and equipped to comply with company policies and procedures.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Managed 10 housekeepers,3 maintenances, 4 front desk clerks successfully in fast-paced environment through proactive communication and positive feedback.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Supervised team of 16 employees and provided feedback on performance.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Promoted to Assistant Manager after only 4 months with company.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Greentree Inn Suites - Front Desk ClerkMesa, AZ10/2019 - 12/2020
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Oversaw fast-paced front desk operations at busy facility with as many as nightly guests.
  • Prepared weekly employee work schedules for 7 team members ensuring all shifts received adequate coverage.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Planned coverage needs and organized services to support incoming special events.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Maintained transaction security by verifying payment cards against identification.
  • Used SkyTouch to process reservations, check-ins and check-outs.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Entered customer data using SkyTouch software and updated information whenever patrons changed rooms.
  • Supervised 3 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Resolved service-related problems and documented actions in system.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Dani Dental Studio LLC - Dental Lab TechnicianTempe, AZ01/2019 - 09/2020
  • Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators and other tools.
  • Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
  • Completed extensive wear tests to assess designs for long-term durability.
  • Placed tooth models on apparatus mimicking bites and movement of patients' jaw to evaluate functionality of models.
  • Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
  • Maintained excellent attendance record, consistently arriving to work on time.
Skills
  • Issue resolution
  • Employee performance evaluations
  • Recruiting and Interviewing
  • Staff Supervision
  • Staff Management
  • Employee scheduling
Education
05/2012Professional High School "Gen. Vladimir Zaimov "Sopot, Plovdiv, BulgariaHigh School Diploma
05/2018Plovdiv University " Paisii Hilendarski "Plovdiv, Bulgaria Bachelor's
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Hawthorn By Wyndham
  • Greentree Inn Suites
  • Dani Dental Studio LLC

School Attended

  • Professional High School "Gen. Vladimir Zaimov "
  • Plovdiv University " Paisii Hilendarski "

Job Titles Held:

  • Assistant Manager
  • Front Desk Clerk
  • Dental Lab Technician

Degrees

  • High School Diploma
    Bachelor's

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