Assistant Manager Resume Example Hawthorn By Wyndham

ASSISTANT MANAGER

Professional Summary

Work History

Hawthorn By Wyndham - Assistant ManagerChandler, AZ01/2020 - Current

Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Monitored employee performance and developed improvement plans.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Coached team on effective upselling and cross-selling methods.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Submitted reports to senior management to aid in business decision-making and planning.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Trained team members in successful strategies to meet operational and sales targets.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Assisted Manager in interview process of prospective employees and provided feedback.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Provided current employees options for additional training opportunities.
Assessed workloads to meet seasonal fluctuation needs.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Communicated with managers of other departments to maintain transparency.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Interviewed, hired and trained 15 staff associates and equipped to comply with company policies and procedures.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Managed 10 housekeepers,3 maintenances, 4 front desk clerks successfully in fast-paced environment through proactive communication and positive feedback.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Supervised team of 16 employees and provided feedback on performance.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Onboarded new employees, including training, mentoring and new hire documentation.
Promoted to Assistant Manager after only 4 months with company.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.

Greentree Inn Suites - Front Desk ClerkMesa, AZ10/2019 - 12/2020

Arranged accommodations and travel plans for visitors and presented updated itineraries.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Oversaw fast-paced front desk operations at busy facility with as many as nightly guests.
Prepared weekly employee work schedules for 7 team members ensuring all shifts received adequate coverage.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Planned coverage needs and organized services to support incoming special events.
Maintained financial accuracy by collecting deposits, fees and payments.
Maintained transaction security by verifying payment cards against identification.
Used SkyTouch to process reservations, check-ins and check-outs.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Confirmed relevant guest information and payment methods to prevent fraud.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Entered customer data using SkyTouch software and updated information whenever patrons changed rooms.
Supervised 3 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Protected guest valuables with main safe or in individual boxes to maximize security.
Kept accounts in balance and ran daily reports to verify totals.
Resolved service-related problems and documented actions in system.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.

Dani Dental Studio LLC - Dental Lab TechnicianTempe, AZ01/2019 - 09/2020

Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators and other tools.
Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
Completed extensive wear tests to assess designs for long-term durability.
Placed tooth models on apparatus mimicking bites and movement of patients' jaw to evaluate functionality of models.
Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
Maintained excellent attendance record, consistently arriving to work on time.

Skills

Issue resolution
Employee performance evaluations
Recruiting and Interviewing

Staff Supervision
Staff Management
Employee scheduling

Education

05/2012Professional High School "Gen. Vladimir Zaimov "Sopot, Plovdiv, BulgariaHigh School Diploma

05/2018Plovdiv University " Paisii Hilendarski "Plovdiv, Bulgaria Bachelor's

Resume Overview

Companies Worked For:

Hawthorn By Wyndham
Greentree Inn Suites
Dani Dental Studio LLC

School Attended

Professional High School "Gen. Vladimir Zaimov "
Plovdiv University " Paisii Hilendarski "

Job Titles Held:

Assistant Manager
Front Desk Clerk
Dental Lab Technician

Degrees

High School Diploma
Bachelor's

Assistant Manager Resume Example

Resume Score: 80%

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