Assistant Manager Resume Example Toledo Greenery

ASSISTANT MANAGER

Summary

Highly motivated, caring and compassionate team leader dedicated to giving quality customer care. Outgoing personality recognized for efficiently assessing customer needs and developing solutions. Resourceful and dependable with excellent team building and multitasking strengths. Forward-thinking and proficient in generating high-satisfactory work. A quick learner who's service-oriented, performance-driven and able to learn new concepts and skills.

Skills

Product and service knowledge
Quality assurance controls
Quick problem solver
Calm and level-headed under duress
Relationship development
Project organization
First Aid/CPR
Customer service
Team building
Organization

Planning and coordination
Point of Sale (POS) system operations
Effective sales techniques
Sales techniques
Service prioritization
Conflict and dispute resolution
Check payment processing
Issue resolution
Customer greeting
Customer assistance

Experience

Assistant Manager | 10/2004 to 12/2019
Toledo Greenery - Toledo, OH

Enforced company policies and procedures to strengthen operational standards across departments.
Directed and led employees, supervising activities to drive productivity and efficiency.
Planned and prepared workflow schedules, delegating tasks for 10-member team
Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.
Answered calls to answer customer questions.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work.

Nursing Assistant | 04/2009 to 02/2013
Nursing Resources Corp. - Maumee, OH

Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
Documented patient intake and dietary requirements and assisted with feeding.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Managed supplies and restocked inventory to ensure optimal availability for patient care.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Collected specimens, monitored vitals and maximized patient comfort.
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.

Waitress | 02/2005 to 09/2009
Friendlys Ice Cream LLC - Maumee, OH

Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Increased sales of key menu items through effective upselling.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.

Education and Training

Springfield High School - Holland, OH

High School Diploma

06/2008

Owens Community College - Perrysburg, OH

Undetermined, 2009

Received credits for basic college prerequisites and worked towards choosing a career.

Richard's Health Inc. - Toledo, OH

State Tested Nursing Assistant Certification, 04/2009

Received certification and registration for successfully completing Nursing Assistant education program

National nursing registration

Resume Overview

Companies Worked For:

Toledo Greenery
Nursing Resources Corp.
Friendlys Ice Cream LLC

School Attended

Springfield High School
Owens Community College
Richard's Health Inc.

Job Titles Held:

Assistant Manager
Nursing Assistant
Waitress

Degrees

High School Diploma

Assistant Manager Resume Example

Resume Score: 80%

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