Assistant Manager Resume Example Dunkin' Donuts

Work History

04/2019 to CurrentAssistant ManagerDunkin' Donuts | East Syracuse, NY

Monitored employee performance and developed improvement plans.
Coached team on effective upselling and cross-selling methods.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Trained team members in successful strategies to meet operational and sales targets.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Onboarded new employees, including training, mentoring and new hire documentation.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Promoted to Assistant Manager after only 8 months with company.

03/2018 to 05/2019Sales AssociateStaples | East Syracuse, NY

Trained and developed new sales team associates in products, selling techniques and company procedures.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Maintained records related to sales, returns and inventory availability.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Tracked stock using company inventory management software.
Engaged with customers to effectively build rapport and lasting relationships.
Educated customers on promotions to enhance sales.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Processed product returns and assisted customers with other selections.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.

08/2017 to 05/2018CashierBJ's Wholesale Club | East Syracuse, NY

Checked prices for customers and processed items sold by scanning barcodes.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Counted cash in register drawer at beginning and end of shift.
Assisted customers with special services, account updates and promotional options.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Answered questions about store policies and concerns to support positive customer experiences.
Educated customers on promotions to enhance sales.
Assisted customers by answering questions and fulfilling requests.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Resume Overview

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School Attended

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Degrees