Assistant Manager Resume Example Sportclips

ASSISTANT MANAGER

Professional Summary

I have always strived to be the best at everything I do. I have moved up to management positions at almost every job I have worked at. I do my best to create a pleasant working environment for my team, while also ensuring my clients and customers were always satisfied, and happy, with my role in their experience.

Skills

Recruiting and interviewing
Staff management
Issue resolution
Employee performance evaluations

Strategic planning
Consulting
Employee scheduling
Training

Work History

Assistant Manager, 07/2017 to Current
SportClips – San Antonio, Texas

Coached team on effective upselling and cross-selling methods.
Communicated with clients to ensure they receive the look style that would work best with their hair while also incorporating their ideas.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Managed inventory control processes to restore back stock.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Submitted reports to senior management to aid in business decision-making and planning.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Increased sales revenues by [Number]% over [Timeframe] by promoting complementary products and educating customers about store promotions.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Maintained positive customer relationships by responding quickly to customer service inquiries.

General Manager, 06/2016 to 07/2017
Supercuts – San Antonio , Texas

Maximized efficiency by coaching and mentoring 12 personnel on hair styling principles, industry practices, company procedures and SalonUltimate system.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Enforced quality assurance protocols to deliver ideal customer experiences.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
Coached and trained employees to optimize performance and achieve demanding business objectives.
Managed all aspects of business finance, including cash flow, business transactions, banking and accounting processes.
Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.

Server/Bartender, 01/2015 to 06/2016
Chili's – San Antonio, Texas

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Monitored guests for intoxication and immediately reported concerns to management.
Greeted and maintained relationships with regular customers.
Prepared beverages and filled food orders for customers.

Stylist, 08/2012 to 01/2015
Supercuts – San Antonio, Texas

Monitored [Type] trends to stay on top of fashions and better serve customer needs.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Designed individualized plans to assist customers in healing damaged or dry hair.
Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
Handled payment transactions using SalonUltimate to maintain accuracy and payment processes.

Education

High School Diploma: 06/2012
Harlandale High Shool - San Antonio, Tx

Graduated with my Texas Cosmetology Operator license after passing state exam following completion of required hours my junior and senior year

Associate of Applied Science: NursingSan Antonio College - San Antonio, TX

Did not finish college due to financial issues.

Resume Overview

Companies Worked For:

SportClips
Supercuts
Chili's

School Attended

Harlandale High Shool
San Antonio College

Job Titles Held:

Assistant Manager
General Manager
Server/Bartender
Stylist

Degrees

High School Diploma : 06/2012
Associate of Applied Science : Nursing

Assistant Manager Resume Example

Resume Score: 80%

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