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Assistant Manager Resume Example

Resume Score: 80%

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ASSISTANT MANAGER
Professional Summary

I have always strived to be the best at everything I do. I have moved up to management positions at almost every job I have worked at. I do my best to create a pleasant working environment for my team, while also ensuring my clients and customers were always satisfied, and happy, with my role in their experience.

Skills
  • Recruiting and interviewing
  • Staff management
  • Issue resolution
  • Employee performance evaluations
  • Strategic planning
  • Consulting
  • Employee scheduling
  • Training
Work History
Assistant Manager, 07/2017 to Current
SportClips – San Antonio, Texas
  • Coached team on effective upselling and cross-selling methods.
  • Communicated with clients to ensure they receive the look style that would work best with their hair while also incorporating their ideas.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Managed inventory control processes to restore back stock.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Increased sales revenues by [Number]% over [Timeframe] by promoting complementary products and educating customers about store promotions.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
General Manager, 06/2016 to 07/2017
Supercuts – San Antonio , Texas
  • Maximized efficiency by coaching and mentoring 12 personnel on hair styling principles, industry practices, company procedures and SalonUltimate system.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Managed all aspects of business finance, including cash flow, business transactions, banking and accounting processes.
  • Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
Server/Bartender, 01/2015 to 06/2016
Chili's – San Antonio, Texas
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Monitored guests for intoxication and immediately reported concerns to management.
  • Greeted and maintained relationships with regular customers.
  • Prepared beverages and filled food orders for customers.
Stylist, 08/2012 to 01/2015
Supercuts – San Antonio, Texas
  • Monitored [Type] trends to stay on top of fashions and better serve customer needs.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
  • Handled payment transactions using SalonUltimate to maintain accuracy and payment processes.
Education
High School Diploma: 06/2012
Harlandale High Shool - San Antonio, Tx

Graduated with my Texas Cosmetology Operator license after passing state exam following completion of required hours my junior and senior year

Associate of Applied Science: NursingSan Antonio College - San Antonio, TX

Did not finish college due to financial issues.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • SportClips
  • Supercuts
  • Chili's

School Attended

  • Harlandale High Shool
  • San Antonio College

Job Titles Held:

  • Assistant Manager
  • General Manager
  • Server/Bartender
  • Stylist

Degrees

  • High School Diploma : 06/2012
    Associate of Applied Science : Nursing

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