Assistant Manager Resume Example
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ASSISTANT MANAGER
Professional Summary
I have always strived to be the best at everything I do. I have moved up to management positions at almost every job I have worked at. I do my best to create a pleasant working environment for my team, while also ensuring my clients and customers were always satisfied, and happy, with my role in their experience.
Skills
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Work History
Assistant Manager, 07/2017 to Current
Safelite Autoglass – Palm Springs , CA
Safelite Autoglass – Palm Springs , CA
- Coached team on effective upselling and cross-selling methods.
- Communicated with clients to ensure they receive the look style that would work best with their hair while also incorporating their ideas.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Managed inventory control processes to restore back stock.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Increased sales revenues by [Number]% over [Timeframe] by promoting complementary products and educating customers about store promotions.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
General Manager, 06/2016 to 07/2017
Tire Discounters – Hillsboro , OH
Tire Discounters – Hillsboro , OH
- Maximized efficiency by coaching and mentoring 12 personnel on hair styling principles, industry practices, company procedures and SalonUltimate system.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Managed all aspects of business finance, including cash flow, business transactions, banking and accounting processes.
- Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
Server/Bartender, 01/2015 to 06/2016
Bluegreen Resorts – New Orleans , LA
Bluegreen Resorts – New Orleans , LA
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Monitored guests for intoxication and immediately reported concerns to management.
- Greeted and maintained relationships with regular customers.
- Prepared beverages and filled food orders for customers.
Stylist, 08/2012 to 01/2015
Archcare – Staten Island , NY
Archcare – Staten Island , NY
- Monitored [Type] trends to stay on top of fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
- Handled payment transactions using SalonUltimate to maintain accuracy and payment processes.
Education
High School Diploma: 06/2012
Harlandale High Shool - City
Harlandale High Shool - City
Graduated with my Texas Cosmetology Operator license after passing state exam following completion of required hours my junior and senior year
Associate of Applied Science: NursingSan Antonio College - City, State
Did not finish college due to financial issues.
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Resume Overview
School Attended
- Harlandale High Shool
- San Antonio College
Job Titles Held:
- Assistant Manager
- General Manager
- Server/Bartender
- Stylist
Degrees
- High School Diploma : 06/2012
Associate of Applied Science : Nursing
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