Assistant Manager Resume Example Quiktrip

Caitlyn

Kallio

Professional Summary

Agile and adaptable team leader with stellar 12 year history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Skills

Education

Georgia State UniversityAtlanta, GANo Degree: Nursing

Everest Institute - Atlanta DowntownAtlanta, GA01/2011Certificate: Medical Assistant

Penn Foster High SchoolScranton, PA04/2008High School Diploma

Work History

QuikTrip- Assistant Manager
Marietta, Georgia06/2013 - Current

Trained team members in successful strategies to meet operational and sales targets.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Submitted reports to senior management to aid in business decision-making and planning.
Monitored employee performance and developed improvement plans.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Coached team on effective upselling and cross-selling methods.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Planned team-building exercises to increase employee performance and job satisfaction.
Attended monthly sales meetings and reported pertinent information to employees.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Communicated with managers of other departments to maintain transparency.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Applied customer feedback to develop process improvements and support long-term business needs.

Kmart- Assistant Manager
Marietta, Georgia11/2011 - 04/2014

Trained team members in successful strategies to meet operational and sales targets.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Monitored employee performance and developed improvement plans.
Submitted reports to senior management to aid in business decision-making and planning.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Coached team on effective upselling and cross-selling methods.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Communicated with managers of other departments to maintain transparency.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Advanced to keyholder and assistant manager-in-charge in manager's absence.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Applied customer feedback to develop process improvements and support long-term business needs.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.

McDonalds- Trainer
Marietta, Georgia05/2008 - 12/2010

Recognized and tapped talented staff to fill key positions and maximize productivity.
Mentored new hires, resulting in stronger staff development and increased productivity.
Gathered and organized supplementary material to support structured lessons.
Tracked attendance and progress against goals for each participant.
Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
Monitored participant workflow and behaviors throughout training process.
Administered first-aid care in emergency situations, remaining level-headed and helping clients feel better.
Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
Eliminated process gaps by implementing new methods of standardized training.
Identified and proactively solved internal problems related to employee turnover by revamping training approaches.

Resume Overview

Companies Worked For:

QuikTrip
Kmart
McDonalds

School Attended

Georgia State University
Everest Institute - Atlanta Downtown
Penn Foster High School

Job Titles Held:

Assistant Manager
Trainer

Degrees

No Degree : Nursing
Certificate : Medical Assistant
High School Diploma

Assistant Manager Resume Example

Resume Score: 80%

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