First Assistant Manager with a winning attitude and desire to deliver exceptional quality food an costumer service experience. Flexible and energetic. Versed in planning daily operations, staffing, scheduling, and training. Hardworking, dedicated with an extensive background in food and costumer service. Efficient leadership skills, able to delegate tasks and make sure the tasks where completed properly, by follow up. Strong knowledge of Food Safety (Serve Safe) and Heath Regulations.
Guaranteed positive customer experiences and resolved customer complaints. Expressed appreciation and invited customers to return soon. Guaranteed positive customer experiences and resolved all customer complaints. Addressed negative customer feedback immediately .Resolved customer questions, issues and complaints in a timely manner.
Worked under strict deadlines and responded to danger zones immediately. Performed store opening duties, including counting cash drawers and set up to ensure the store ran effectively. Worked as a team member performing cashier duties, product assistance and cleaning when an where ever i was needed.
Interviewed, hired and did the weekly schedule for the entire crew.
Trained all new employees weekly. Cross-trained and provided back-up for other positions and advancement with in the company. Created training manuals targets. Provided a high level of leadership support to the crew. Effectively communicated with team members to maintain clearly defined expectations. Always implement policies, procedures, an always lead by example to insure customer satisfaction. Provided detailed weekly department reports and updates to my Store Manager. Managed labor an food cost, yet ensured the store still gave the costumers 100% satisfaction.
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