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Assistant Manager Resume Example

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ASSISTANT MANAGER
Professional Summary

A fast and eager learner I have been in the retail and customer service game for over ten years. I receive my best information by learning hands on. My background in retail has also given me a knack for memorization, an eye for detail, and good customer/client relations. I'm great with numbers and have had experience working with keeping cash drawers counted and balanced as well as making up deposits and accepting payments on business accounts. And also as a manager I have had to keep good sales records and a good staff employed with me. I have even had a small amount of experience in wiring and installing security cameras for our stores.

Skills
  • Staff Supervision
  • Project Management
  • Training
  • Staff Management
  • Operations management
  • Strategic Planning
  • Sales growth
  • Consulting
  • Employee scheduling
  • Employee performance evaluations
Work History
May 2017-CurrentAssistant Manager | Ace Hardware | Chatham, IL
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Monitored employee performance and developed improvement plans.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Coached team on effective upselling and cross-selling methods.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Applied customer feedback to develop process improvements and support long-term business needs.
April 2014-May 2017Sales Associate | Meijer | Springfield , IL
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Prepared merchandise for sales floor by pricing or tagging.
August 2013-April 2014Trainer | Taco Bell | Springfield , IL
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Gathered and organized supplementary material to support structured lessons.
  • Monitored participant workflow and behaviors throughout training process.
  • Trained new employees properly on registers, food/drink equipment, and how to take orders. As well as trained employees on good customer relations and service.
August 2010-August 2013Sales Associate | Jeffrey Alans | Springfield , IL
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Prepared merchandise for sales floor by pricing or tagging.
Education
July 2009Diploma: Springfield High School, Springfield, IL
BA TheaterMillikin University, Decatur, IL

Did not receive degree

CommunicationsLincoln Land Community College, Springfield, IL

Did not receive degree

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Resume Overview

Companies Worked For:

  • Ace Hardware
  • Meijer
  • Taco Bell
  • Jeffrey Alans

School Attended

  • Springfield High School
  • Millikin University
  • Lincoln Land Community College

Job Titles Held:

  • Assistant Manager
  • Sales Associate
  • Trainer

Degrees

  • Diploma :
    BA Theater
    Communications

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