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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Inventory Management
  • Staff development
  • Customer Service
  • Staff training and development
  • Documentation ability
  • Product assembly
  • Product packaging
  • Equipment Operation
  • Credit card payment processing
  • Store maintenance
  • Shipping and receiving understanding
  • Inbound and outbound calling
  • Schedule mastery
  • Quality control
  • Problem-solving abilities
  • Conflict mediation
  • Data evaluation
  • Adaptive team player
  • Office equipment proficiency
  • Product organization
  • Courteous demeanor
  • High-energy attitude
  • Sales goals
  • Sales growth
  • Communication skills
  • Team-building skills
  • Account Reconciliation
  • Organization
  • Administrative support
  • Budgets
  • Security systems
Experience
Assistant Manager|Jack's Family Restaurants, Llc - Albertville, AL|12/2017 - 04/2020
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Completed inventory audits to identify losses and project future demands.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Supported sales management initiatives to optimize business development.
  • Delegated daily tasks to team members to optimize team productivity.
  • Evaluated employee performance and developed improvement plans.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Cell Operator|Federal Mogul - Boaz, AL|06/2015 - 08/2015
  • Coated raw materials with special materials to promote optimal heat spread and create uniform finishes.
  • Applied aging solutions to promote hardening of different [Type] materials during processing.
  • Completed visual inspections and manual testing to assess product quality.
  • Examined raw materials and production components to verify quality and characteristics required for successful heat treating.
  • Set up and operated die-quenching machines to prevent part warping.
  • Reported non-conformance issues to supervisor for prompt action.
  • Measured, tested and visually evaluated finished products to assess conformance with specifications and assign grades.
  • Set up equipment and installed tools and fixtures required to carry out production goals.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Earned reputation for good attendance and hard work.
Production Technician|Kappler Inc. - Guntersville, AL|10/2014 - 04/2015
  • Inspected machinery and equipment on [Timeframe] basis to quickly diagnose malfunctions.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Reported and documented unsafe conditions and faulty equipment.
  • Built and packaged products to complete daily work orders.
  • Assembled products from raw materials and completed inspections.
  • Recognized defective material and reported issues to management to facilitateprompt resolution.
  • Inspected finished products for quality and adherence to customer specifications.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
Assistant General Manager|The Krystal Company - Gardendale, AL|12/2006 - 02/2014
  • Met demanding business targets with high efficiency and smooth performance.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Motivated and led team members to work together to achieve targets.
  • Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Monitored cash intake to eliminate discrepancies.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Supervised various critical tasks, including budget implementations, employee reviews, training, and schedules.
  • Boosted customer satisfaction ratings by resolving issues quickly.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Placed new inventory orders and oversaw correct restocking procedures.
  • Secured positive customer experiences while executing effective quality assurance practices.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Limited utility, equipment, labor and food expenses by implementing cost-control strategies.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
Education and Training
Jefferson State Community College||Birmingham, AL|05/2007GED
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Resume Overview

Companies Worked For:

  • Jack's Family Restaurants, Llc
  • Federal Mogul
  • Kappler Inc.
  • The Krystal Company

School Attended

  • Jefferson State Community College

Job Titles Held:

  • Assistant Manager
  • Cell Operator
  • Production Technician
  • Assistant General Manager

Degrees

  • GED

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