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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary
Driven management professional highly skilled in improving business processes to grow revenue and increase customer loyalty. Excellent career history as an Assistant Manager in Coach. Seeking new leadership role focused on a career in Social Work.
Experience
Assistant Manager07/2011 to 08/2017Coach, IncLas Vegas, Nevada
  • Opened/Closed store 
  • Operated cash register
  • Informed customers about sales and promotions in a friendly and engaging manner
  • Recommended and helped customers select merchandise based on their needs
  • Addressed customer inquiries and resolved complaints
  • Responded to safety and loss prevention incidents
  • Organized in-store contests to motivate in driving sales for team
  • Set up visually appealing promotional displays
  • Reorganized the sales floor to meet company demands
  • Maintained store in clean and neat manner
  • Signed for incoming shipments
  • Stocked and restocked inventory when shipments were received
  • Informed customers about sales and promotions in a friendly and engaging manner
  • Trained new employees on company customer service policies and service level standards
  • Determined staff promotions and demotions, and terminated employees when necessary
  • Completed weekly schedules according to payroll policies
Bank Teller06/2009 to 03/2010Service First BankHenderson, Nevada
  • Opened new customer accounts, including checking, savings and lines of credit
  • Established new customer accounts including checking, savings, lines of credit and loans
  • Balanced daily cash deposits and bank vault inventory with a zero error rate
  • Processed cash withdrawals
  • Adhered to Service First Bank security and audit procedures
  • Examined checks for identification and endorsement
  • Entered member transaction data into the online banking software
  • Maintained confidentiality of bank records and client information
  • Directed specific questions to appropriate branch personnel
  • Delivered prompt, accurate and excellent customer service
  • Helped in maintaining and balancing ATM machine
  • Received and processed courier services deposit
Category Supervisor11/2007 to 09/2012Victoria's Secret Stores, IncLas Vegas, Nevada
  • Opened/Closed store
  • Operated cash register
  • Informed customers about sales and promotions in a friendly and engaging manner
  • Recommended and helped customers select merchandise based on their needs
  • Addressed customer inquiries and resolved complaints
  • Responded to safety and loss prevention incidents
  • Reorganized the sales floor to meet company demands
  • Maintained store in clean and neat manner
  • Stocked and restocked inventory when shipments were received
  • Trained new employees on company customer service policies and service level standards
  • Determined staff promotions and demotions, and terminated employees when necessary
Bank Teller06/2006 to 04/2009Irwin Union Bank, F.S.BLas Vegas, Nevada
  • Opened new customer accounts, including checking, savings and lines of credit
  • Established new customer accounts including checking, savings, lines of credit and loans
  • Balanced daily cash deposits and bank vault inventory with a zero error rate
  • Processed cash withdrawals
  • Adhered to Irwin Union Bank security and audit procedures
  • Researched and resolved customer issues on personal savings, checking and lines of credit account
  • Examined checks for identification and endorsement
  • Entered member transaction data into the online banking software
  • Processed treasury, tax and loan payments
  • Maintained confidentiality of bank records and client information
  • Directed specific questions to appropriate branch personnel
  • Delivered prompt, accurate and excellent customer service
  • Received and processed courier services deposit
Barista/Cashier10/2005 to 08/2006Nordstrom, IncLas Vegas, Nevada
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Recorded customer orders and repeated them back in a clear, understandable manner
  • Correctly received orders, processed payments and responded appropriately to guest concerns
  • Resolved guest complaints promptly and professionally
  • Served orders to customers at windows, counters and tables
  • Prepared and served beverages such as coffee, tea and smoothies
  • Prepared and served food such as baked goods and prepackaged meals from store restaurant
  • Quickly and efficiently processed payments and made accurate change
  • Mastered Point of Sale (POS) computer system for automated order taking
  • Carefully maintained sanitation, health and safety standards in all work areas
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
  • Frequently washed and sanitized hands, food areas and food preparation tools
  • Performed general maintenance duties including mopping floors, washing dishes, wiping counter tops and tables
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards
  • Followed all established restaurant practices and procedures
  • Worked well with teammates and openly invited coaching from the management team
  • Took initiative to find extra tasks when scheduled duties were completed
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops
Hostess And Server11/2004 to 11/2005Icehouse LoungeLas Vegas, Nevada
  • Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues
  • Ran the bi-weekly payroll process
  • Designed and created marketing collateral for sales meetings, trade shows and company executives to host events at venue
  • Managed the in-house advertising program consisting of print and media collateral pieces
  • Presented on current promotions to the public at events
  • Greeted guests and communicated about wait time
  • Guided guests through the dining rooms and provided needed assistance
  • Routinely checked menus to verify they were current, clean and wrinkle-free
  • Actively complied with all health department regulations and rectified issues immediately
  • Regularly cleaned host stand and dining area
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Appropriately suggested additional items to customers to increase restaurant sales
  • Promptly served all food courses and beverages to guests
  • Regularly checked on guests to ensure satisfaction with each food and beverage courses
  • Skillfully anticipated and addressed guests' service needs
  • Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
  • Correctly calculated charges, issued bills and collected payments
  • Maintained a professional tone of voice and words at all times, including during peak rush hours
  • ​
Appropriately suggested additional items to customers to increase restaurant sales
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
Correctly calculated charges, issued bills and collected payments
Correctly calculated charges, issued bills and collected payments
Greeted guests and communicated about wait time
Regularly cleaned host stand and buffet area
Pool Concierge04/2004 to 10/2004Venetian Casino Resort IncLas Vegas, Nevada
  • Worked as a team member performing cashier duties, booking cabanas and cleaning pool area
  • Signed in and took payments for cabanas
  • Assisted in all guest complaints and needs
  • Maintained a till drawer
Shift Supervisor/Ice Cream Dipper06/2001 to 10/2004Cold Stone CreameryLas Vegas, Nevada
  • Opened and closed the store, which included counting cash drawers and making bank deposits
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Recorded customer orders and repeated them back in a clear, understandable manner
  • Correctly received orders, processed payments and responded appropriately to guest concerns
  • Resolved guest complaints promptly and professionally
  • Served orders to customers at windows, counters and tables
  • Prepared and served ice cream and smoothies in a timely, professional manner
  • Quickly and efficiently processed payments and made accurate change
  • Mastered Point of Sale (POS) computer system for automated order taking
  • Carefully maintained sanitation, health and safety standards in all work areas
  • Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction
  • Frequently washed and sanitized hands, food areas and food preparation tools
  • Performed general maintenance duties including mopping floors, washing dishes,wiping counter tops and tables
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards
  • Followed all established restaurant practices and procedures
  • Worked well with teammates and openly invited coaching from the management team
  • Took initiative to find extra tasks when scheduled duties were completed
​
Communicated store policy violations to the leadership team in a timely manner
Communicated store policy violations to the leadership team in a timely manner
Built and maintained effective relationships with peers and upper management
Skills
  • Sales software: POS and FIS Banking Program
  • Microsoft Software: Outlook, Excel and Word
  • Typing Certificate Completion: Average Speed 44, Average Accuracy 42, Errors 2
Activities and Honors
  • Alzheimer Events
  • Heart Association Events
  • Breast Cancer Awareness Events
  • Grey Live's Matter Events
  • Participated in Volunteer work with under privileged kids in the CCSD with Coach from 2012-2014
Education
High School Diploma: Auto Collision Repairs2003Southeast Career Technical AcademyLas Vegas, Nevada
  • 3.5 GPA
  • Member of the Basketball Team (2000-2003)
  • Member of the Volleyball Team (2002-2003)
  • Member of the Student Ambassador Club (1999-2003)
  • Member of the Key Club (1999-2003)
  • Member of the Black Student Union Club (2000-2003)
  • Member of the Drama Club (2001-2003)
N/A: Physical TherapyUniversity of Nevada Las VegasLas Vegas, Nevada
  • 3.0 GPA
  • Studied Kinesiology

N/A: Physical TherapyCollege of Southern NevadaLas Vegas, Nevada
  • 3.0 GPA
  • Studied Kinesiology

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Resume Overview

Companies Worked For:

  • Coach, Inc
  • Service First Bank
  • Victoria's Secret Stores, Inc
  • Irwin Union Bank, F.S.B
  • Nordstrom, Inc
  • Icehouse Lounge
  • Venetian Casino Resort Inc
  • Cold Stone Creamery

School Attended

  • Southeast Career Technical Academy
  • University of Nevada Las Vegas
  • College of Southern Nevada

Job Titles Held:

  • Assistant Manager
  • Bank Teller
  • Category Supervisor
  • Barista/Cashier
  • Hostess And Server
  • Pool Concierge
  • Shift Supervisor/Ice Cream Dipper

Degrees

  • High School Diploma : Auto Collision Repairs 2003
    N/A : Physical Therapy
    N/A : Physical Therapy

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