SEARCH

Assistant Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
ASSISTANT MANAGER
Summary

Enthusiastic Assistant Manager offering over 10 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about retail operations and best practices.

Skills
  • Customer relations
  • Staff development
  • Inventory management
  • Staff training and development
  • Merchandising
  • Microsoft Office expertise
  • Orientating and training
  • Inventory control
  • Retail operations management
  • Customer rapport
  • HRIS
  • Employee Relations
  • Benefits enrollment
Experience
10/2017 to Current
Assistant ManagerStein Mart Inc. － Murfreesboro, TN
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Evaluated employee performance and developed improvement plans.
  • Enhanced sales by implementing merchandising and promotional improvements.
04/2017 to 10/2017
Customer Experience ManagerTJX Companies － Brentwood , TN
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Revised department schedules to maximize coverage during peak hours.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Established membership loyalty, executing flawless customer retail account management.
  • Mentored junior team members and managed employee relationships.
  • Excelled in exceeding daily credit card application goals.
  • Replenished shelves to maintain adequate merchandise levels.
09/2015 to 04/2017
Sales Floor Executive Team LeaderTarget － Mt. Juliet, TN
  • Delegated tasks to maintain efficient workflow.
  • Developed resources and tools to support sales associates in rendering exceptional customer service.
  • Managed inventory shrinkage improvement program to reduce theft and loss.
  • Greeted customers, clarifying needs and identifying solutions to close sales.
  • Maintained high level of security and safety awareness within store to protect personnel, customers and merchandise.
  • Communicated sales goals and key performance indicators to employees.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
09/2012 to 09/2015
Human Resources Executive Team LeaderTarget － Macon, GA
  • Crafted leadership development programs personalized to each area to challenge and advance current leaders.
  • Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues
  • Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
  • Facilitated new hire on-boarding program by scheduling training initiatives, resolving issues and processing paperwork.
  • Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
  • Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
  • Transformed underperforming and overstaffed department into trimmed-down and well organized staff.
  • Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns.
  • In 2015, transferred to Clarksville, TN location to support help HR at risk store. Supported onboarding of new in role HR manager.
Education and Training
05/2012
Master of Arts in TeachingSavannah College of Art And Design － Savannah, GA
05/2011
Bachelor of ArtsGeorgia College And State University － Milledgeville, GA

Completed dual degree program began at University of Georgia

05/2007
Bachelor of ScienceUniversity of Georgia － Athens, GA
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Stein Mart Inc.
  • TJX Companies
  • Target

School Attended

  • Savannah College of Art And Design
  • Georgia College And State University
  • University of Georgia

Job Titles Held:

  • Assistant Manager
  • Customer Experience Manager
  • Sales Floor Executive Team Leader
  • Human Resources Executive Team Leader

Degrees

  • Master of Arts in Teaching
    Bachelor of Arts
    Bachelor of Science

Similar Resumes

View All
Assistant-manager Assistant-Manager-resume-sample

Assistant manager Assistant Manager

L3 HOSPTILITY GROUP

Evanston, Illinois