Assistant Manager Resume Example

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ASSISTANT MANAGER
Professional Summary

Highly accomplished management professional with 10 years of experience in operations, team management, safety and regulatory compliance, and strategic planning. Results-oriented, decisive leader with proven success in implementing effective process improvements. Driven and focused in dynamic and fluid environments.

Summary of Skills
  • Lean Six Sigma
  • Team leadership
  • Policy/program development
  • Logistics expertise
  • Production management
  • Staff development/coaching
  • Problem resolution
  • Inventory control
Professional Experience
07/2014 to Current
Assistant ManagerCompany NameCity, State
  • Direct daily operations including financial, human resources, marketing, expense control, and customer relations to generate optimal revenue streams for the business.
  • Plan, organize, and direct production operations to ensure optimal return on investment for the company.
  • Ensured compliance with company policies and procedures; led staff training initiatives to maximize productivity.
  • Monitor and manage inventory to facilitate product availability while reducing overstock cost.
  • Determine areas for improvement and develop action plans and processes to eliminate inefficiencies.
  • Advanced center ranking to 8 from 123 through planning and implementing daily and monthly goals aimed at exceeding key performance metrics.
  • Decreased quality failures by 45% as a result of randomly sampling production outputs to ensure the creation of high quality products.
  • Boosted center service scores by 30% as a result of managing and coaching team members to create a consultative, customer-centric environment.
  • Improved financial reporting accuracy by over 10% resulting in fewer financial compliance failures.
  • Designed new processes and supply flow procedures to reduce inventory errors and wasted movement.
  • Planned and executed shipment packaging program that increased shipping sales by 15%.
07/2008 to 07/2014
SupervisorCompany NameCity, State
  • Coordinated battle damage repair of 5 crippled planes, returning them to combat in 5 days, saving over $1 million in asset replacement costs.
  • Led aircraft preparations for hurricane Isaac evacuation in less than 36 hours, securing safety of over $1.7 billion in assets.
  • Managed personnel and multiple systems on seventeen aircraft valued at $3.3 billion that supported missions worldwide.
  • Trained and led over 25 employees daily on preventative maintenance practices, production, and quality assurance.
  • Revamped rolling stock inventory program earning a zero defect evaluation, helping the squadron earn an exceptional rating and a 97.4% evaluation score.
  • Obtained 96% mission effectiveness rating while directing major aircraft inspections and modifications requiring coordination with multiple specialty shops and contracting agencies.
  • Conducted performance reviews and helped personnel establish obtainable personal goals.
  • Analyzed, interpreted, and advised senior leadership on tactical and strategic decisions aimed at efficient utilization of personnel and assets.
10/2004 to 04/2008
Assistant ManagerCompany NameCity, State
  • Managed fleet mix of over 300 vehicles and 3 satellite locations to increase efficiency, growth, and profitability.
  • Maintained dependability and cooperation with dealerships, repair shops, and corporate accounts to attain one hundred percent of their referrals.
  • Trained and developed employees while motivating them toward company goals and their own personal success.
  • Handled and solved customer and account issues to maximize customer satisfaction and ensure repeat business.
  • Managed debt by pursuing collections from accounts and customers.
  • Consistently ranked in top 10 to 20% of performance matrices.
  • Placed at Richmond airport center as part of the "Best Person Program".
  • 5 time customer service vote winner.
Education
2016
Master of Science: Operations ManagementUniversity of ArkansasCity, StateGPA: 2014 Six Sigma Green Belt

Expected Graduation January 2016

2004
Villanova UniversityCity, State

Six Sigma Green Belt

2004
Bachelor of Science: Business AdministrationLongwood UniversityCity, State
Accomplishments
  • Non-Commissioned Officer of the Year 2012
  • Air Force Accommodation Medal 2012, 2014
  • Air Force Achievement Medal
  • Commandant Award Airman Leadership School
  • Distinguished Graduate Airman Leadership School
  • Top Graduate of Basic Military Training
  • Non-Commissioned Officer of the Quarter
  • Senior Airman "Below the Zone"
  • Commando Pride Airman Center Professionalism Board Award
  • Distinguished Graduate of Technical School
  • Distinguished Graduate of Airman Leadership Class
  • Outstanding Achievement Award
  • Academic Achievement Award
  • Student Leader "Red Rope" of Technical Training School
  • Brother of Alpha Sigma Phi Fraternity

- Positions Held - Scholarship, Housing Chair, IFC Presidential Chair

Skills

Lean six sigma, coaching, directing, financial reporting, expense control, inventory management, logistics management, shipping management, maintenance production, purchasing, performance reviews, conflict resolution, personnel planning and development, customer service, training, retail, sales, computer proficient, collections, consulting, quality assurance, safety, hazardous materials, program management

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Resume Overview

School Attended

  • University of Arkansas
  • Villanova University
  • Longwood University

Job Titles Held:

  • Assistant Manager
  • Supervisor

Degrees

  • Master of Science : Operations Management

    Bachelor of Science : Business Administration

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