Assistant Manager Resume Example Dollar General

ASSISTANT MANAGER

Summary

Service-driven professional with over 20 year background in customer service. I'm personable and reliable. Wanting the opportunity to use organizational skills and multitasking ability to help with scheduling, paperwork, cleaning, etc. in order to keep up the shop & give the artists time to focus on their appointments.

Skills

Sales monitoring
Multitasking

Inventory control
20 years customer service experience

Experience

Assistant Manager | 08/2013 to Current
Dollar General - Botkins, OH

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Enforced company policies and procedures to strengthen operational standards across departments.
Planned and prepared workflow schedules, delegating tasks for 5-10 member team.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Organized schedules, workflows and shift coverage to meet expected business demands.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Trained team of 5-10 to deliver outstanding customer service, boosting customer satisfaction ratings up to 100%.
Enhanced sales by implementing merchandising and promotional improvements.
Supported sales management initiatives to optimize business development.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Delegated daily tasks to team members to optimize team productivity.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Evaluated employee performance and developed improvement plans.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Completed inventory audits to identify losses and project future demands.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Cultivated customer loyalty by training team members in industry-leading service standards.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Coached and mentored employees by delivering training, guidance and performance monitoring.

Cahier/Food Preparation Worker | 02/2013 to 08/2013
Dairy Queen - Wapakoneta, OH

Kept all utensils, dishes and glasses clean and ready for customer use.
Re-stocked, organized and arranged service and food stations.
Removed trash and dropped food items regularly to keep workspaces neat and clean.
Followed recipes and customer request details to prepare high-quality, delicious meals.
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Protected food from spoilage by storing according to safety procedures.
Packaged and stored food products appropriately to ensure proper handling and preservation.
Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.

Stock Room Lead | 02/2011 to 02/2013
Kmart - Lima, OH

Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Verified invoices against delivered merchandise to check shipment accuracy.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Secured products when transporting to different areas of store to prevent merchandise damage.
Replenished inventory with focus on addressing customer needs.
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Reviewed current planograms and end cap placements to properly merchandise items.
Updated signage to reflect current prices and help promote target merchandise.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Assessed floor displays to determine which merchandise required restocking.
Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
Bent, lifted, opened, and moved products weighing up to 50 pounds.
Removed outdated and overripe items from stock to eliminate health risks.
Observed strict safety measures while stocking shelves to prevent falls and mishaps.
Maintained clear aisles during restocking to avoid hazards and promote guest convenience.

Customer Service Representative | 10/2010 to 01/2011
Toys R Us - Lima, OH

Asked probing questions to determine service needs and accurately input information into electronic systems.
Assessed customer needs and upsold products and services to maximize sales.
Evaluated customer account information to assess current issues and determine potential solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Handled returns and exchanges.
Educated customers on special pricing opportunities and company offerings.
Consulted with customers to determine best methods to resolve service and billing issues.
Set up and activated customer accounts.
Escalated customer concerns, store issues and inventory requirements to supervisors.

Education and Training

Shawnee High School - Lima, OH

High School Diploma

05/2003

Professional Bartending Institute - Dayton, OH

Mixology

Customer Service/sales/business, 12/2006

Resume Overview

Companies Worked For:

Dollar General
Dairy Queen
Kmart
Toys R Us

School Attended

Shawnee High School
Professional Bartending Institute

Job Titles Held:

Assistant Manager
Cahier/Food Preparation Worker
Stock Room Lead
Customer Service Representative

Degrees

High School Diploma
Mixology

Assistant Manager Resume Example

Resume Score: 80%

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