Assistant Manager Resume Example
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ASSISTANT MANAGER
Professional Summary
Energetic and motivational Certified Nursing Assistant and leader dedicated to driving top-quality patient care. Collaborative and streadfast commitment to quality care and preventative care advocacy. Looking for a position in a top-notch facility with a commitment to innovative processes. More than 8 years of experience in customer service, with excellent communication skills
Licenses
Basic Life Support (BLS) Certification [2014 to present]
CPR certified through American Heart Association
CNA certified nursing assistant through Department of Health Florida
ServSafe Certification through ServSafe Management National Restaurant Association
Skill Highlights
under pressure with minimum supervision
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Professional Experience
Assistant ManagerOct 2012 to May 2014
Vodafone － Ahmedabad , IN
Vodafone － Ahmedabad , IN
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Design and implemented customer satisfaction metrics.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Determined staff promotions and demotions, and terminated employees when necessary.Trained staff to deliver outstanding customer service.
- Completed weekly schedules according to payroll policies.
- Maintained daily record of all transactions.
- Wrote order supply requests to replenish merchandise.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Processed an average of 150 transactions each day in a timely manner.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Maintained visually appealing and effective displays for the entire store.
- Exceeded personal sales goals for 2 quarters in a row.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Held each team member accountable for achieving brand and performance goals.
- Offered direction and gave constructive feedback to motivate team members.
WaitressJan 2008 to Jan 2012
Agia － Carpinteria , CA
Agia － Carpinteria , CA
- Accepted payment from customers and made change as necessary.
- Apportioned and served food to facility residents, employees, or patrons.
- Assisted co-workers.Assisted diners with seating as neededAttempted to limit problems and liability related to customers' excessive drinking
- Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
- Checked the quantity and quality of received productsCleaned and maintained the beverage area, display cases, equipment, and order transaction area
- Greeted guests and sat them at tables or in waiting areas
- Performed serving, cleaning, and stocking duties in establishmentsPlaced food servings on plates and trays according to orders or instructions
- Prepared coffee-based and other beverages on request; serve prepared pastries and other food itemsPrepared and served hot and cold beverages
- Took beverage orders from serving staff or directly from patrons
- Used all food handling standards
- Communicated with customers regarding orders, comments, and complaints
- Served residents and guests during meal times with speed and efficiency
- Set tables with clean linens, condiments, and other suppliesCompleted closing duties, including restocking items and closing out the cash drawer.
Administrator AssistantJan 2010 to Jan 2012
Pacific Office Automation － WA
Pacific Office Automation － WA
- Maintained a professional tone at all times, including during peak rush hours.
- Correctly calculated charges, issued bills and collected payments.
- Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.
- Protected the business by confirming legal drinking age and discontinuing service to intoxicated guests.
- Effectively used items in stock to decrease waste and profit loss.
- Consistently adhered to quality expectations and standards.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded to resident or guest complaints regarding food or service
- Oversaw kitchen employee operations to ensure production levels and service standards were maintained
- Monitored use of governmentfood commodities to ensure that proper procedures are followed
- Maintained contact with kitchen staff, management, serving staff, and customers
- Assisted diners with seating as needed
Labor Internship Jan 2006 to Jan 2007
Natural Resources And Ambient － Spokane , STATE
Natural Resources And Ambient － Spokane , STATE
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Managed the day-to-day calendar for the company's senior director.
- Wrote reports and correspondence from dictation and handwritten notes.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
Education and Training
Certified Nursing Assistant, Nursing Assistant 2014Horizon Institute － City, State
- 120 clock hours Nursing Assistant in Clinical Program
- Human Immunodeficiency Virus/Acquired Immunodefienciency Syndrome
- OSHA Bloodborne Pathogens
- Alzheimers Disease
- Assisting with Self Administration of Medication
M.A, Labor Relations
Management and Administration Certificate2011Interamerican University of Puerto Rico － City, State
B.A, Labor Relations Work and Social Security 2007University of Puerto Rico Rio － City, StateGPA: Cum-Laude , Member of the International Congress of Labor
Labor Relations Cum-Laude , Member of the International Congress of Labor Work and Social Security
Associate Teacher Diploma, Biblical Studies 2014Teological and Biblical Institute － City, State
Languages
- Bilingual Spanish/English
- Fluent reading/written Spanish/English
Skills
- Excellent Communication
- Detail oriented
- Excel, MS Office, Office, Power Point
- problem solving
- recruitment
- Retail Sales
- Self-Starter
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Resume Overview
School Attended
- Horizon Institute
- Interamerican University of Puerto Rico
- University of Puerto Rico Rio
- Teological and Biblical Institute
Job Titles Held:
- Assistant Manager
- Waitress
- Administrator Assistant
- Labor Internship
Degrees
- Certified Nursing Assistant , Nursing Assistant 2014
M.A, Labor Relations Management and Administration Certificate 2011
B.A , Labor Relations Work and Social Security 2007
Associate Teacher Diploma , Biblical Studies 2014
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