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Assistant Manager Resume Example

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ASSISTANT MANAGER
Professional Summary

Energetic and motivational Certified Nursing Assistant and leader dedicated to driving top-quality patient care. Collaborative and streadfast commitment to quality care and preventative care advocacy. Looking for a position in a top-notch facility with a commitment to innovative processes. More than 8 years of experience in customer service, with excellent communication skills

Licenses

Basic Life Support (BLS) Certification [2014 to present]

CPR certified through American Heart Association

CNA certified nursing assistant through Department of Health Florida

ServSafe Certification through ServSafe Management National Restaurant Association

Skill Highlights
  • MS Office (Word, Excel, Power Point), Ability to work

under pressure with minimum supervision

  • Self-Starter, organized and detail oriented and accurate with problem solving
  • Health and wellness expertise
  • Bi-lingual in English and [spanish]
  • Infection control standards expert
  • Mobility assistance
  • Body mechanics knowledge
Professional Experience
Assistant Manager Oct 2012 to May 2014
 Hess Express Corporation － Merritt Island, FL
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Design and implemented customer satisfaction metrics.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Determined staff promotions and demotions, and terminated employees when necessary.Trained staff to deliver outstanding customer service.
  • Completed weekly schedules according to payroll policies.
  • Maintained daily record of all transactions.
  • Wrote order supply requests to replenish merchandise.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Processed an average of 150 transactions each day in a timely manner.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Maintained visually appealing and effective displays for the entire store.
  • Exceeded personal sales goals for 2 quarters in a row.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Held each team member accountable for achieving brand and performance goals.
  • Offered direction and gave constructive feedback to motivate team members.
Waitress Jan 2008 to Jan 2012
 Chili's International Restaurant － San Juan, PR
  • Accepted payment from customers and made change as necessary.
  • Apportioned and served food to facility residents, employees, or patrons.
  • Assisted co-workers.Assisted diners with seating as neededAttempted to limit problems and liability related to customers' excessive drinking
  • Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
  • Checked the quantity and quality of received productsCleaned and maintained the beverage area, display cases, equipment, and order transaction area
  • Greeted guests and sat them at tables or in waiting areas
  • Performed serving, cleaning, and stocking duties in establishmentsPlaced food servings on plates and trays according to orders or instructions
  • Prepared coffee-based and other beverages on request; serve prepared pastries and other food itemsPrepared and served hot and cold beverages
  • Took beverage orders from serving staff or directly from patrons
  • Used all food handling standards
  • Communicated with customers regarding orders, comments, and complaints
  • Served residents and guests during meal times with speed and efficiency
  • Set tables with clean linens, condiments, and other suppliesCompleted closing duties, including restocking items and closing out the cash drawer.
Administrator Assistant Jan 2010 to Jan 2012
 Marina's Restaurant － PR
  • Maintained a professional tone at all times, including during peak rush hours.
  • Correctly calculated charges, issued bills and collected payments.
  • Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.
  • Protected the business by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Effectively used items in stock to decrease waste and profit loss.
  • Consistently adhered to quality expectations and standards.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Responded to resident or guest complaints regarding food or service
  • Oversaw kitchen employee operations to ensure production levels and service standards were maintained
  • Monitored use of government food commodities to ensure that proper procedures are followed
  • Maintained contact with kitchen staff, management, serving staff, and customers
  • Assisted diners with seating as needed
Labor Internship Jan 2006 to Jan 2007
 Natural Resources and Ambient － San Juan, PR
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Managed the day-to-day calendar for the company's senior director.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
Education and Training
Certified Nursing Assistant, Nursing Assistant 2014 Horizon Institute － Melbourne, Fl
  • 120 clock hours Nursing Assistant in Clinical Program
  • Human Immunodeficiency Virus/Acquired Immunodefienciency Syndrome
  • OSHA Bloodborne Pathogens
  • Alzheimers Disease
  • Assisting with Self Administration of Medication
M.A, Labor Relations Management and Administration Certificate 2011 Interamerican University of Puerto Rico － San Juan, PR
B.A, Labor Relations Work and Social Security 2007 University of Puerto Rico Rio － Rio Piedras, PR GPA: Cum-Laude , Member of the International Congress of Labor

Labor Relations Cum-Laude , Member of the International Congress of Labor Work and Social Security
Associate Teacher Diploma, Biblical Studies 2014 Teological and Biblical Institute － Rio Piedras, Fl
Languages
  • Bilingual Spanish/English
  • Fluent reading/written Spanish/English
Skills
  • Excellent Communication
  • Detail oriented
  • Excel, MS Office, Office, Power Point
  • problem solving
  • recruitment
  • Retail Sales
  • Self-Starter
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Resume Overview

Companies Worked For:

  • Hess Express Corporation
  • Chili's International Restaurant
  • Marina's Restaurant
  • Natural Resources and Ambient

School Attended

  • Horizon Institute
  • Interamerican University of Puerto Rico
  • University of Puerto Rico Rio
  • Teological and Biblical Institute

Job Titles Held:

  • Assistant Manager
  • Waitress
  • Administrator Assistant
  • Labor Internship

Degrees

  • Certified Nursing Assistant , Nursing Assistant 2014
    M.A, Labor Relations Management and Administration Certificate 2011
    B.A , Labor Relations Work and Social Security 2007
    Associate Teacher Diploma , Biblical Studies 2014

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