Assistant Manager Resume Example Hess Express Corporation

ASSISTANT MANAGER

Professional Summary

Energetic and motivational Certified Nursing Assistant and leader dedicated to driving top-quality patient care. Collaborative and streadfast commitment to quality care and preventative care advocacy. Looking for a position in a top-notch facility with a commitment to innovative processes. More than 8 years of experience in customer service, with excellent communication skills

Licenses

Basic Life Support (BLS) Certification [2014 to present]

CPR certified through American Heart Association

CNA certified nursing assistant through Department of Health Florida

ServSafe Certification through ServSafe Management National Restaurant Association

Skill Highlights

MS Office (Word, Excel, Power Point), Ability to work

under pressure with minimum supervision

Self-Starter, organized and detail oriented and accurate with problem solving

Health and wellness expertise
Bi-lingual in English and [spanish]
Infection control standards expert
Mobility assistance
Body mechanics knowledge

Professional Experience

Assistant ManagerOct 2012 to May 2014
Hess Express Corporation － Merritt Island, FL

Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.Trained staff to deliver outstanding customer service.
Completed weekly schedules according to payroll policies.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Processed an average of 150 transactions each day in a timely manner.
Answered customers' questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Maintained visually appealing and effective displays for the entire store.
Exceeded personal sales goals for 2 quarters in a row.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.Held each team member accountable for achieving brand and performance goals.
Offered direction and gave constructive feedback to motivate team members.

WaitressJan 2008 to Jan 2012
Chili's International Restaurant － San Juan, PR

Accepted payment from customers and made change as necessary.
Apportioned and served food to facility residents, employees, or patrons.
Assisted co-workers.Assisted diners with seating as neededAttempted to limit problems and liability related to customers' excessive drinking
Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
Checked the quantity and quality of received productsCleaned and maintained the beverage area, display cases, equipment, and order transaction area
Greeted guests and sat them at tables or in waiting areas
Performed serving, cleaning, and stocking duties in establishmentsPlaced food servings on plates and trays according to orders or instructions
Prepared coffee-based and other beverages on request; serve prepared pastries and other food itemsPrepared and served hot and cold beverages
Took beverage orders from serving staff or directly from patrons
Used all food handling standards
Communicated with customers regarding orders, comments, and complaints
Served residents and guests during meal times with speed and efficiency
Set tables with clean linens, condiments, and other suppliesCompleted closing duties, including restocking items and closing out the cash drawer.

Administrator AssistantJan 2010 to Jan 2012
Marina's Restaurant － PR

Maintained a professional tone at all times, including during peak rush hours.
Correctly calculated charges, issued bills and collected payments.
Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests.
Protected the business by confirming legal drinking age and discontinuing service to intoxicated guests.
Effectively used items in stock to decrease waste and profit loss.
Consistently adhered to quality expectations and standards.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Responded to resident or guest complaints regarding food or service
Oversaw kitchen employee operations to ensure production levels and service standards were maintained
Monitored use of government food commodities to ensure that proper procedures are followed
Maintained contact with kitchen staff, management, serving staff, and customers
Assisted diners with seating as needed

Labor Internship Jan 2006 to Jan 2007
Natural Resources and Ambient － San Juan, PR

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Managed the day-to-day calendar for the company's senior director.
Wrote reports and correspondence from dictation and handwritten notes.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.

Education and Training

Certified Nursing Assistant, Nursing Assistant 2014Horizon Institute － Melbourne, Fl

120 clock hours Nursing Assistant in Clinical Program
Human Immunodeficiency Virus/Acquired Immunodefienciency Syndrome
OSHA Bloodborne Pathogens
Alzheimers Disease
Assisting with Self Administration of Medication

M.A, Labor Relations Management and Administration Certificate2011Interamerican University of Puerto Rico － San Juan, PR

B.A, Labor Relations Work and Social Security 2007University of Puerto Rico Rio － Rio Piedras, PRGPA: Cum-Laude , Member of the International Congress of Labor

Labor Relations Cum-Laude , Member of the International Congress of Labor Work and Social Security

Associate Teacher Diploma, Biblical Studies 2014Teological and Biblical Institute － Rio Piedras, Fl

Languages

Bilingual Spanish/English
Fluent reading/written Spanish/English

Skills

Excellent Communication
Detail oriented
Excel, MS Office, Office, Power Point
problem solving
recruitment
Retail Sales
Self-Starter

Resume Overview

Companies Worked For:

Hess Express Corporation
Chili's International Restaurant
Marina's Restaurant
Natural Resources and Ambient

School Attended

Horizon Institute
Interamerican University of Puerto Rico
University of Puerto Rico Rio
Teological and Biblical Institute

Job Titles Held:

Assistant Manager
Waitress
Administrator Assistant
Labor Internship

Degrees

Certified Nursing Assistant , Nursing Assistant 2014
M.A, Labor Relations Management and Administration Certificate 2011
B.A , Labor Relations Work and Social Security 2007
Associate Teacher Diploma , Biblical Studies 2014

Assistant Manager Resume Example

Resume Score: 90%

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