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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Attentive Receptionist with 2 years organizing documents, providing administrative support to staff members, arranging appointments and maintaining office calendars. Organized professional with expertise in telephone communication and cold-calling potential clients.

Skills
  • Recordkeeping and bookkeeping
  • Organization and efficiency
  • 35 WPM typing speed
  • Business operations understanding
  • Office equipment operations
  • Multitasking ability
  • Data entry
  • Security understanding
  • Service-oriented mindset
  • Multitasking and prioritization
  • Flexible
  • Certified Microsoft Office Specialist
  • Supply and inventory management
  • Vendor management
  • Rules and regulations
  • Departmental activities
  • Order processing
  • Training and mentoring
  • Team leadership
  • Staff development
  • Issue and conflict resolution
  • Systems and automation applications
  • Capital improvement planning
  • Loss prevention
  • Positive outlook
  • Flexible schedule
Experience
Family Dollar Stores Inc.Concord, NCAssistant Manager08/2016 to Current
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
  • Trained team of 4 to deliver outstanding customer service, boosting customer satisfaction ratings 100%.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Evaluated employee performance and developed improvement plans.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
McDonald'sConcord , NCDepartment Manager06/2008 to Current
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Reduced process gaps, effectively managing and training 90 employees on best practices to ensure optimal productivity.
  • Supervised 50 full-time and 20 part-time employees.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Performed opening and closing duties as part of management team, including cash management.
Dentistry For YouAnderson, SCReceptionist02/2017 to 12/2019
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders fo products.
LegrandConcord, NCPacker06/2014 to 01/2017
  • Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Accomplished production goals by working with speed and accuracy.
  • Weighed and measured products and materials to check compliance with specifications and regulations.
  • Resolved equipment issues and malfunctions by troubleshooting to find causes of problems and complete mechanical repairs.
  • Accurately documented package information by completing associated paperwork, attaching labels and running barcodes using scanners.
Education and Training
High School Diploma06/2010Central Cabarrus High School, Concord, NC
Accomplishments
  • Met monthly sales goals for 3 months straight.
  • Routinely helped as many as 12 customers each day in a high-volume retail outlet.
  • Named “Associate of the Quarter” for exceeding all customer service goals.
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Resume Overview

Companies Worked For:

  • Family Dollar Stores Inc.
  • McDonald's
  • Dentistry For You
  • Legrand

School Attended

  • Central Cabarrus High School

Job Titles Held:

  • Assistant Manager
  • Department Manager
  • Receptionist
  • Packer

Degrees

  • High School Diploma 06/2010

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