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Assistant Manager Resume Example

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ASSISTANT MANAGER
Summary

Multi-talented Assistant Manager with 17 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.

Enthusiastic Assistant Manager offering 17 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach. Knowledgeable about retail operations and best practices.

Attentive supervisor with 17 years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.

Skills
  • Product and service knowledge
  • Sales monitoring
  • Inventory control
  • Marketing tactics
  • Retail operations management
  • Orientating and training
  • Customer rapport
  • Staff training and development
  • Staff development
  • Merchandising
  • Customer relations
  • Inventory management
Experience
Assistant Manager11/2018 － 05/2019Family Dollar Stores Inc.Stoughton, MA
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supported sales management to optimize business development.
Preloader04/2016 － 06/2018United Parcel ServiceBrockton, MA
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Disposed of debris and hazardous materials properly to avoid contaminating [Type] and [Type] products.
  • Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
  • Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
  • Contributed ideas on ways to improve or optimize warehousing procedures.
  • Protected company inventory with well-organized and secure storage areas.
  • Provided top product and material delivery quality control by eliminating downtime to maximize revenue.
  • Recognized and reported defective material and equipment.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times.
Assistant Manager07/2014 － 10/2016Rent-A-CenterBrockton, MA
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Trained team of 3 to deliver outstanding customer service, boosting customer satisfaction ratings 85%.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Assistant Manager11/2000 － 06/2014WalmartQuincy, MA
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Supported sales management to optimize business development.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Education and Training
06/1989High School Diploma:Cedar Shoals High SchoolAthens, GA
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Resume Overview

Companies Worked For:

  • Family Dollar Stores Inc.
  • United Parcel Service
  • Rent-A-Center
  • Walmart

School Attended

  • Cedar Shoals High School

Job Titles Held:

  • Assistant Manager
  • Preloader

Degrees

  • 06/1989 High School Diploma : Cedar Shoals High School

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